Average Ratings

9 reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
    Features
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
    $300/month
  • Free Version
    No
  • Free Trial
    No
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training
    Webinars
    Documentation
  • Support
    Business Hours
    Online

Vendor Details

  • Integrated Database Systems
  • http://www.idb-sys.com

About This Software

A software system for managing client intake, caregivers, scheduling, and reporting with QuickBooks interface.


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Generations Features

  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification

Generations Most Helpful Reviews

Great Product and even better support

  Translate with Google
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Getting started was easy with a great transition team. The online chat is immediate - they respond, can remote in and are very helpful. When there are glitches, they listen and get working on it.
They also will listen to suggestions for updates. The "new version" releases are constant (which is a good thing) and they provide a wonderful summary of all the upgrades so you can take advantage of the new bells and whistles.

Pros: Customer Service
Adaptive and open to suggestions
Always improving - not a stagnant software

Cons: CRM - is not very robust. I am not able to use it as a marketing/referral source tool as I would like to. I still need another software - ACT! or something like that. There are so many things you can do with this software, it will take a while to get the full benefit. When you start you could be overwhelmed, but will be happy it is so robust once you get going.

User friendly software

  Translate with Google
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We used to be very satisfied with this software while our operation was simple. But we realized that this software lacked several key features as our business grew and required complex payroll and billing arrangements. Also, we found out some of their reports were not accurate so we were unable to fully utilize their billing and payroll modules.

Pros: Very user friendly interface, Easy to use, Good technical support, Good training material

Cons: Inaccurate reports
No feature for shift differential for payroll and billing
Pricey telephonic timesheet