Quem usa esse software?

Nonprofits: annual revenues more than $5 million; international/national in scope; decentralized; strong in direct marketing/major giving; cultural, faith-based, health/human services are key markets.

Avaliações médias

91 avaliações
  • Geral 4 / 5
  • Praticidade 4 / 5
  • Atendimento ao cliente 4 / 5
  • Recursos 3.5 / 5
  • Relação qualidade/preço 3.5 / 5

Detalhes do produto

  • Preço inicial $800/mês
  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Nuvem, SaaS, web
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Pessoalmente
    Ao vivo online
    Webinars
    Documentos
  • Suporte Horário comercial
    Online

Dados sobre o fornecedor

  • SofTrek
  • https://www.clearviewcrm.com
  • Fundada em 1987

Sobre o ClearView CRM

SofTrek has 30 years' experience helping nonprofits raise money. Its ClearView CRM product offers donor-relationship management; online marketing and operational tools; BI/reporting; and services to help nonprofits deepen relationships, manage fundraising activities and make informed decisions. Organizations that rely on SofTrek expertise include Canine Companions, Cystic Fibrosis Foundation, Dana-Farber Cancer Institute, Lincoln Center, The Met, Navigators and Trust for Public Land.

Recursos do ClearView CRM

  • Banco de dados de doadores
  • Doações em espécie
  • Doações equiparadas
  • Doações online
  • Doações por celular
  • Doações recorrentes
  • Gestão de brindes
  • Gestão de campanhas
  • Gestão de compromissos
  • Gestão de eventos
  • Gestão de subvenções
  • Gestão de voluntariado
  • Rastreamento de donações
  • Recibos e extratos
  • CRM
  • Doações por celular
  • Doações recorrentes
  • Donor Discovery
  • Gestão de associação
  • Gestão de campanhas
  • Gestão de compromissos
  • Gestão de doadores
  • Gestão de eventos
  • Gestão de ex-alunos
  • Gestão de leilões
  • Gestão de subvenções
  • Gestão de voluntariado
  • Gift Matching Management
  • Processamento de pagamentos
  • Rastreamento de contribuição
  • Banco de dados de associados
  • Contabilidade
  • Gerenciamento das redes sociais
  • Gestão de arrecadação de fundos
  • Gestão de associação
  • Gestão de comitês
  • Gestão de doadores
  • Gestão de dívidas
  • Gestão de eventos
  • Gestão de voluntariado

As avaliações mais úteis do ClearView CRM

If only ClearView could do.....

Traduzir com Google Avaliado em 24/01/2017
Danielle D.
Director of Development and Community Relations
Gestão de organizações sem fins lucrativos, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
4 / 5
Praticidade
3 / 5
Recursos e funcionalidades
4 / 5
Suporte ao cliente
3 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We have a unique situation in that our direct marketing vendor sourced ClearView for us originally and at that time they "Shutoff" much of the functionality that makes a CRM like Clearview most effective. As we turn back on those functions we appreciate the system more. However, there are always seems to be limits - for example there is no easy way to link a gift to solicitation or an action; Opportunities' reporting is limited; you can't edit a connection; aliases have to be exact which limits the capacity to use this function to eliminate creating duplicate records and more easily finding records. ClearView doesn't allow you to pull one mailing list with organization names in a separate column while the org contact lines up with the individual record names. When you export a report to excel, there doesn't appear to be away to remove the auto link to ClearView, which can be very frustrating when our working solely in the spreadsheet. Perhaps there is a way but I wish it was more obvious.

Vantagens: User friendly, mostly obvious what fields you need to view to find data, easy to make a donor profile report, relatively easy to run program summary reports. Varying levels of my staff have been able to figure it out...

Desvantagens: The payments versus gifts tabs - there is no one place where it seems like you find out the balance of a pledge or total pledge amounts while also seeing all the gift information in one place; organizations typically have more than one contact person and there is no place for this information. Searching for records is challenging because Aliases have to be created exactly the way someone might search instead of just looking for records that may contain the information.

Has lots of potential but current version needs someone with high level of SQL knowledge.

Traduzir com Google Avaliado em 17/08/2017
Matthew H.
Fund Dev Serivces Manager
Captação de recursos, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
3 / 5
Praticidade
4 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
3 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: It stores tons of donor information and is very customizable.
Valuable reporting features.
Great dashboards.

Vantagens: Almost every screen is customizable. Dashboard doesn't fit your needs? Create a new one. Need to track different KPI's? Make a report and import it in your Dashboard. View only the most relevant gift info. Create tabs for donors that display only the info (and calculations) you want. Great stuff.

Desvantagens: The software is currently in a great state if you have someone who's a high-level SQL programmer. It's in a decent state if you don't. This is especially true with regard to reporting, and it is not wholly user-friendly to those without software/database experience. To counter this, the ClearView staff have provided several "safe" domains wherein any user can create an accurate report, however they are very simple. All that said, the basic reporting module is limited. I don't know SQL and I've run up against limitations in this module. (An advanced version of the reporting module exists, however it is for those fluent in SQL. )

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