Rent Manager

A great software team!!! We love the versatility!

Comentários: Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!

Vantagens:

The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available

Desvantagens:

We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.

Rent Manager Implementation

Vantagens:

[sensitive content hidden]. was an excellent implementation consultant. She is extremely knowledgeable about the product.

Desvantagens:

We have a complicated system so it took several imports to get our data correct. Our fault, not Rent Manager's though.

Does almost everything you could want it to...

Comentários: Great experience overall. Michael Cobb was a fantastic implementation specialist. I had a lot of unique problems that he helped me figured out. He was always prepared for the next call. His services alone made Rent Manager worth the price.

Vantagens:

Has all the accounting features you could want. You can even take care of accounting for management companies by setting up an additional "property." The integration of Zego's ePay feature automatically accounts for online payments, drastically reducing the time it would normally take to manually deposit checks in the bank and "deposit" them in Rent Manager.

Desvantagens:

We own a campground with MTM tenants who all show up on different days of the month, staying for various lengths of time. This software will only post recurring charges once a month, insteading of posting each charge on the day it's due. Likewise, it would be a nightmare to set up late fees and Accounts Receivable automations based on different due days; you would need a separate automation for every day of the month for each task. To circumvent this problem, we have to adjust all of the tenants to the same rent due date and prorate rent at both move-in and move-out. Unique situation that probably wont apply to most customers, but turned out to be a headache for me.

Management company Lie to

Comentários: Very poor and regretting signing up very concerned of all the work and all the information that's entered in that there is no way to get it back out as soon as we stop paying we will never see it again.

Vantagens:

We liked everything the sales rep told us as soon as we got the system set up we were only able to do half of what they promised. The phone system isn't proper. We had a problem with If implementation they just counted down until the hours were run out not trained properly. Didn't give an agenda of what we should know each week. Or give options on what we should work on.

Desvantagens:

Very poor training and overcharging they round up to the next 100. We lost over a 100 units that landlords did not wish to go to an online portal. And the company is still charging us for the last 7 months. Poor training waiting for everyone to get customer service. If you make a mistake they charge your additional fees To help get it fixed. Scripting for your forms take forever they do not have templates for each state. They do not tell you that each tenant needs their own email not just per unit in order for online systems to function. All of our tenants are month to month it does not work with the software for at least expiration dates everybody needs to be under term leases.

Rent Manager a platform

Comentários: We love Rent Manager, it has been a great platform for us.

Vantagens:

The ease of use and the support team. This platform has so many functions and integrations we haven't even come close to using it to it's full potential.

Desvantagens:

The issues with Rent Manager Express that they are working on.