ECLIPSE
Resumo do ECLIPSE:
Conheça ECLIPSE
Solução de gestão de centros de saúde que ajuda instituições médicas a gerenciar processos de fluxo de trabalho com cobrança, agendamento de consultas e muito mais.
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Sobre o fornecedor
- MPN Software Systems
- Localizado em Upper Saddle River, EUA
- Fundado em 1985
Suporte do ECLIPSE
- Suporte por telefone
- Bate-papo
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Estados Unidos
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inglês
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"Integrated Software for clinic management"
"Highly recommend. Been a user for 28 years"
Resposta do MPN Software Systems
17 de junho de 2024
Thanks so much for your review of ECLIPSE EHR Cloud! We're thrilled that you managed a seamless transition from our Windows software!
"Good features but unstable and unpredictable"
We frequently have need for multiple staff in a patient file at once (ie clinician finishing EHR and front desk in ledger for check out). A message is generated when multiple users are in a file and the file is “read-only” for anyone except the first person to access. When the primary user completes their task then closes the file, another message notifies the file is released. Not a problem, knew that going in. However about 50% of the time when the secondary person tries to save data (after the file release with no changes made during the read-only period) an error is generated and that workstation crashes. It takes approximately 90 seconds to get out then back into the system. We had to create a protocol to work around this, creating significant office inefficiency. Save errors
Any changes made to the system (demographics, EHR, notes, alerts, etc) require manually saving. As noted above, save errors occur often with multiple users in an account. However, we have had extensive errors when saving that we have not been able to identify triggers. Some days it will happen 10 or 12 times, others not at all. When the save error occurs all data recently changed is lost. I can’t tell you how many notes myself and my staff have had to rebuild. Out of habit we all hit save after almost every click. Makes notes much more tedious than they would otherwise be. User errors
Theoretically our license allows up to 7 users at one time. We have 5 people in office, so clearly within that license. However our providers bounce treatment rooms throughout the day. Starting approx 6 months ago (after an update), we routinely get a “max user error” telling us we have too many users in the system (It has reported as many as 22 users). Support has been unable to offer any solutions, and claims it has nothing to do with the update.
This happens during heavy patient volume (we are a low volume practice, on average seeing 70 pt/week), but also light volume. When it occurs it crashes the entire program and will not allow logging in for approximately 5-10 minutes when the “users reset.” So we have 2 choices: wait- unable to access patient data (approx 5-10 min delay), or manually delete the current user file (approx 3-5 minute delay). You can see the inefficiency when this happens 5+ times/day. Inconsistent Reports
Although the reports are extensive, their reliability is not consistent. One example: referrals. We collect new patient referral information and (used to) pull a report quarterly to see where our referrals are coming from. When we filter the report for the time range, the end report still includes referrals from all time.
I have also found multiple discrepancies in several financial reports, assigned provider/treating provider reports (for bonus structures), and more.
We have worked with support/Laura on this with no resolution. We finally went to tracking manually because we couldn’t devote ongoing energy without solutions. Can’t view file types, deleted printers, scanners, etc
Periodically we have been unable to view certain file types on different workstations. For example, we use a template for tracking physical therapy/rehab. We have done exhaustive analysis for triggers such as changes to a work-station, system settings, updates, anti-virus scans, etc…..and the reason remains unknown. We have learned to correct the situation, although it took approximately 2 years for us to figure it out on our own; tech support finally helped, but it took about 6 different tickets before resolution. This has also happened multiple times with visibility of office printers, scanners, etc from various work stations. OUR EFFORTS:
Throughout this journey we have tried to work with tech support who rarely takes ownership of problems. We have been told our network is unstable so we have upgraded/replaced every piece of hardware (server, gigabit switch, routers, modems, several computers, and more); we re-wired our office with CAT5 wiring in case the problem was in wiring. We have worked with 3 separate IT companies to professionally troubleshoot the problems, all of which have ensured me it cannot be external to the program. The cost of the system has quite literally tripled from the original purchase price. SUMMARY:
After 3.5 years of “making it work,” I am currently evaluating other systems and planning to move on. I would not recommend this system.
Resposta do MPN Software Systems
14 de novembro de 2016
Dr. Therese Miller, thank you for using examples in your review. It helped tremendously as I first researched your comments & then spoke to your Milwaukee, WI office. What’s most unfortunate here is that any of these items would have been easily resolved had you actually called us. As it turns out, you repeatedly called a 3rd party rather than our HELP Desk – especially during the period from 5/2015 through 9/2016 when you never spoke to the Help Desk at all. And of course, until a week ago, you’ve been running a 2+ year old version of the software. Most recently, your office personnel seem to have unintentionally deleted patient files as you attempted to handle the “user errors” you describe. As far as we can tell, that’s the sole reason you became angry enough to write this review. Perhaps, if you had followed our backup recommendations, this problem wouldn’t have become an issue. However, you use a vendor we do not recommend and weren’t able to restore the data you erased because no recent backup existed. First, any & all software in current use has restrictions when multiple users attempt to edit the same data simultaneously. That’s why we created Real Time Data Flow (RTDF) several years ago. This could have been instantly & easily turned on for your office at any time – and would have eliminated any issues you describe regarding multiple users & saving data. But you never called the Help Desk. (It would have taken less than a minute to make this change.) The user error issues would have also been eliminated by speaking with the Help Desk and/or working through the problem with them. Next, based on your example, reports aren’t generating inconsistent data. On the contrary, if you had called the Help Desk, we would have explained how to properly run the report you describe. In your case, an additional filter might have been recommended. And we would have ensured you were more familiar with data filters, a concept used throughout ECLIPSE. You also make a series of comments about your network, but never disclose the fact that your original network consisted of an old wireless home router and a few laptops that couldn’t provide the performance necessary for data throughput on your system. Finally, we’re happy you renewed your subscription this past month & believe our annual subscription is quite reasonably priced. But it seems you saved hundreds of dollars at great expense to your practice. We invest a great deal of time & money into our technical support operations. We’re sorry you opted not to use those services to the extent you claim.