18 anos ajudando empresas
a escolher o melhor software
ECLIPSE
Conheça ECLIPSE
Solução de gestão de centros de saúde que ajuda instituições médicas a gerenciar processos de fluxo de trabalho com cobrança, agendamento de consultas e muito mais.
Quem usa ECLIPSE?
Plataforma de gestão de centros de saúde que permite às instituições médicas melhorar os processos operacionais com agendamento de consultas, lembretes por e-mail, cobrança, envio eletrônico de solicitações e muito mais.
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Avaliações do ECLIPSE
Integrated Software for clinic management
Vantagens:
Very easy to use: you can easily manage patients records and schedule their appointments
Desvantagens:
One consequence is that no automatic email is sent to the patient when an appointment is taken
Long time Eclipse user.
Comentários: We have been very satisfied with Eclipse, both the program as well as the support.
Vantagens:
We have been using Eclipse for 20+ years and have found it to be an all-inclusive chiropractic software, from practice management to EHR and billing. Eclipse is progressive and keep my office up to date with the latest changes in the industry.
Desvantagens:
Really nothing. We keep learning new features to make daily use more seamless.
Horrible Practice Management Software
Comentários: Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2 chiropractors and 2 massage therapists. This is our first experience with Eclipse and I can confidently say that after working with them on and off for nearly a year… CHOOSE ANYONE ELSE FOR YOUR PRACTICE MANAGEMENT SOFTWARE. Eclipse is highly outdated and offers minimal features. Their developer has emailed our billing manager back and forth and his tone is completely unprofessional – he chooses to blame the consumer for issues instead of taking responsibility and walking through them like an upstanding company. We have copies of the correspondence as proof… it is just that bad. We spent months updating our workstations and server and are currently running Windows 10 professional and Windows Server 2016. I have stress tested and benchmarked each of our workstations as well as our server and they all run perfectly as they should. That being said, ever since we updated Eclipse itself, it has been ridiculously slow. Some patient charts take as long as 13 seconds to pull up after clicking on them. How 13 second response times are acceptable in the year 2018, I have no idea. Eclipse help desk employees state they are open between 8am-8pm (Central time zone) and 99% of the time we call, we are forced to leave a voicemail and wait for a return phone call at a random time and often not even the same day. It is highly inconvenient as we cannot just drop what we are doing during office hours to troubleshoot with Eclipse. We call when we have downtime, and Eclipse is never there. Today, I called Eclipse to find out why we are experiencing such slow response times within our software. I sat on hold for over 10 minutes and I was hung up on. I called back and received the voicemail and left a message – only time will tell when they choose to return it. We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently. We are actively looking to switch to a more reliable and professionally run practice management company such as ChiroTouch. I have even used EZ-Bis and prefer them over Eclipse (Galactek) software.
Vantagens:
It's designed for use from Chiropractors, straight-forward looking schedule, lots of colors to choose from when color-coding patients.
Desvantagens:
Very slow response times, unprofessional and rude software developer, minimal features, horrible customer service protocols.
Resposta do MPN Software Systems
há 7 anos
Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call).
Great company to work with.
Comentários: I went to the training in Florida, and it was the best experience I have ever had with training and learning. They were amazing. They walked me through every part of the software that I had questions on and spent as much time as I needed. I never got bored or tired. [sensitive content hidden] was so down to earth and fun to talk and laugh with. I learned so much. The staff he has is so helpful as well and down to earth as well. I didn't want to leave when the training was complete, they became like family to me. They have so much knowledge of this system. They answered all my questions and walked me through everything as many times as I needed them to. I highly recommend attending the training. There is so much more to this software then I realized and I am so excited to start implementing all if it at my office and showing it all to my doctors.
Vantagens:
It has everything we need, I like that I can color code each doctor, each service and I can get to things easily. It flows very well. The customer service is amazing. When I call they are so quick to help me and walk me through any issues that I have.
Desvantagens:
Until I went to the training in Florida I thought there were things missing that I wish this software had but now I love everything about it.
Good Software with good Customer Support
Vantagens:
It's a software that is very user friendly to people who have not a lot of experience or knowledge with computers and programs; It tells you exactly what you want to know
Desvantagens:
It's a very sensible program, if an error occurs the customer support can handle the situation as soon as possible and fix it
Resposta do MPN Software Systems
há 7 anos
This review site has confirmed you, an anonymous reviewer, to be in the healthcare field. And we believe you intended to review the eclipse integrated programming environment, but mistakenly reviewed ECLIPSE Practice Management software -- which seems consistent with both the information we've been provided & your comments. Unfortunately, this site is unwilling to confirm whether you're actually using ECLIPSE.
