Quem usa esse software?

Tangoe offers solutions for small, mid market and large enterprises with both domestic and global operations We sell to all industries and sectors.

Avaliações médias

5 avaliações
  • Geral 4 / 5
  • Praticidade 4 / 5
  • Atendimento ao cliente 4 / 5
  • Recursos 4 / 5
  • Relação qualidade/preço 4 / 5

Detalhes do produto

  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Nuvem, SaaS, web
    Instalado - Windows
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Pessoalmente
    Ao vivo online
    Webinars
    Documentos
  • Assistência 24 horas por dia (representante ao vivo)
    Horário comercial
    Online

Dados sobre o fornecedor

  • Tangoe
  • http://www.tangoe.com
  • Fundada em 2000

Sobre o Tangoe TEM

Lets face it. Telecom Expense Management isnt easy. If it were, you wouldnt be here looking for a way to break free from tedious manual management.

Its time to break free from the status quo.

Get real results that make a measurable impact on your organization. Reduce telecom costs, find ongoing savings, track usage, and get a handle on spend with Telecom Expense Management solutions from Tangoe.

Get started with our eBook: The Ultimate Guide to TEM.

Recursos do Tangoe TEM

  • Apto para hotspots de WiFi
  • CRM
  • Cobrança baseada no uso
  • Cobrança fracionada
  • Gestão de aquisições
  • Gestão de descontos
  • Opções de mover, acrescentar e alterar
  • Planos de tarifas personalizados
  • Relatórios de uso
  • Alocação de custos internos
  • Cobrança para dados
  • Cobrança para voz
  • Compatibilidade com linha de celular
  • Compatibilidade com linhas fixas
  • Monitoração de chamadas
  • Negociação de contratos
  • Rastreamento de estornos
  • Relatórios de uso

Produtos alternativos

As avaliações mais úteis do Tangoe TEM

Tangoe Rivermine TEM Review

Avaliado em 17/02/2017
Jayne W.
IT Procurement Analyst - Telecom
Indústria têxtil, 5.001-10.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
4 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

Vantagens: I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.

Desvantagens: When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.

Tangoe TEM

Avaliado em 24/02/2017
John M.
Finance Director
10.001+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.

Vantagens: Quick access to invoices and billing information.

Desvantagens: Would desire more comprehensive and easier to use reporting tools.

A Middle of the Road TEM

Avaliado em 08/02/2019
Avaliador Verificado
Purchasing Associate
Software, 1.001-5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
2/5
Geral
4 / 5
Praticidade
3 / 5
Recursos e funcionalidades
2 / 5
Atendimento ao cliente
2 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use.

Desvantagens: Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account. They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections. They have eventually made things right but I often times feel like I have to babysit any request I put in to make sure it gets done correctly.

Tangoe was our first attempt at utilizing a TEM provider to manage our Telecom spend.

Avaliado em 07/06/2017
Brandi M.
Sourcing Category Manager, Technology
Gestão de organizações sem fins lucrativos, 5.001-10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
3/5
Geral
2 / 5
Praticidade
2 / 5
Recursos e funcionalidades
4 / 5
Atendimento ao cliente
3 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We were able to get a basic insite into our Telecom spend overall.

Vantagens: Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues. I also felt the content and format of the business reviews was well put together and provided some information for ACS about our spend.

Desvantagens: We had a lot of issues getting a complete inventory built in the system without having Tangoe pay our telecom bills or our staff spending a ton of time making manual updates to the stystem, so unfortunately we spent a lot of money and were not able to use the data to make decisions.

Fixed TEM Services

Avaliado em 24/02/2017
Jeff S.
Fonte da avaliação 
4/5
Geral
4 / 5
Praticidade
4 / 5
Recursos e funcionalidades
4 / 5
Atendimento ao cliente
4 / 5
Relação qualidade/preço

Comentários: Billing is handled responsibly with no issues. Tangoe provides a depth of expertise to ensure that we are paying what we are supposed to pay on time.

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