Point of Rental Software

Great experience, always something new to learn.

Comentários: Staying on the forefront of technology, we are able to stay ahead of our competitors and provide our customers with professional services. The enhanced technologies allows us to better track our inventory and communicate easier in and around the organization. This software is the lifeline of our business.

Vantagens:

I love how the company is continuously updating their programs and new technology is always being introduced to us consumers.

Desvantagens:

There is an additional cost to every facet of the system, but in the long run well worth the investment.

Best customer service help!!

Comentários: Point of Rental system offers so many strategic factors. The more you learn the program the better to help strategize the growth of your business. To be able to view by category our largest rental items, items worth replacing or let ones go. To monitor day to day the sales, the losses, the client’s comments has helped us know the direction we want to grow our business.

Vantagens:

We are so grateful for the help being just a phone call away when we come across an unusual situation with our rental order or we make a mistake and they spend the time to fix it for us. Best customer service help desk I’ve ever experienced!

Desvantagens:

It takes a while to understand and learn all the layers but with patience and help desk it can be learned.

Simple to use, but requires learning, buggy and prone to crashing

Comentários: Without the system, management of transactions and reservations would be difficult. Despite some notable quality dips, it is baseline functional.

Vantagens:

Fairly easy to use. Solid organization.

Desvantagens:

Will frequently crash. Looking up maintenance can also bug out and show an empty log that will not go away until entire window is closed. UI and UX requires a lot of back and forth between pages to accomplish fairly simple tasks such as finding invoices/barcodes. Invoices are not in an obvious spot in between the log and notes. Learning curve is made higher due to back-and-forth menuing that is not obvious at first for newer users and employees. Prone to crashes during contract sign-up when taking too long. Photos don't show up at first in several menus (prepare item for send-out) and don't show until after item is sent out for received.

Point of Rental - the biggest gamechanger in our companies history!

Comentários: We used to use several different, non-integrated, software products to get our quoting, bookings and invoicing done. Switching to POR where all the features we needed were integrated improved our office and shop efficiency to an extent that we didn't foresee.

Vantagens:

The ability to program and manage dynamic packages for our tent inventory was huge for us! The support we've received over the decade of being with POR has been excellent overall. Investing in this software really was a turning point in our companies growth and is something I wished we had done sooner.

Desvantagens:

We do not appreciate the current subscription model of the software. When we initially joined we were able to purchase our user licenses or modules, now for additional users or modules we are leased them.

Point of Rental Essentials is essential to our business

Comentários: Implementing Point of Rental Essentials years ago as our rental software transformed our business like no other software or system. It is a critical part of our business operations and will be for the foreseeable future.

Vantagens:

Being able to quickly create quotes in Essentials, adding the items and services the customer requests, and moving that contract through the reservation, order, and receiving stages, is critical to our business.Creating kits of items like tents, audio-visual gear for specific types of jobs, and items that must go together, like an oven and a propane tank, is efficient and effective.

Desvantagens:

There are limitations in the payment processing and connecting that to our accounting that make it necessary for us to use work-arounds.Creating and working with customers who all work for the same company also doesn't work very effectively, making it so we go ahead and create many customers for the same company and just try to remember to make all the settings the same.

Not a good choice if you customers pay 30-60 days

Vantagens:

Ease of use once you get used to operating the system make a rental happen in moments. The tracking of the hours in and out is also nice.

Desvantagens:

This is one of my only complaints with POR. Currently you are unable to send customers monthly statements for all past due invoices. Once you have selected the invoice for monthly statement you are no longer allowed to add it to next month's statement if the bill has still not been paid. This is a huge accounting nightmare that quite honestly is ridiculous it was not a standard feature when the program was built. We now have to build an excel spreadsheet and add all the unpaid invoices each month costing us more time and money that we hoped to save.

Users experience

Comentários: Positive experience using the software and simplifies the accounting/bookkeeping process

Vantagens:

Equipment management which includes all the associated consumables.

Desvantagens:

when adding new equipment to an open contract the software does not autofill the associated equipment for the new item e.g. A new hire contract for tower scaffolding will autofill the associated components but if an additional tower is added the software does not autofill the components required.There is no feature to invoice cash customers monthly for equipment on hire.

Environmental Rentals

Vantagens:

It contains a broad spectrum of Rental Management Reports, and functional reservation methodologies.

Desvantagens:

The only short comings I experienced with the software is that the excel downloads were not written to properly align column rentals. We need to provide critical reports annually to our accounting firm and a lot of time is wasted cleaning up aliging column headings.We use the Item Categories for Marketing purposes.Item types need to be expanded to make integration to sales tax software easier.Make an item type for Externally Purchased ServicesMake an item type for Freight it distorts Sales Values .Your item type breakouts feed the Standard POR Sales Tax Report.We customized a Sales tax report to put |DEL keyed items into separate columns, but an item type breakout would better integrate Freight for State Sales Tax Matrixes.You should implement the Rental Bookings report I mapped out for POR 11 years ago. We have been using it and I speced it completely for ypu.

Excellent - Once You Learn It

Comentários: Been using the software for 10 years now, wouldn't want to try anything else. For an intermediate-advanced computer user, the software is amazing. For most beginners, it is a struggle to learn and maintain.

Vantagens:

We are able to run 80% of our business completely using POR, however the 20% that we want to include and/or improve upon is difficult to figure out, as it is very difficult to find articles/help tasks to self teach, and the support team of POR is so busy it takes a long time to get answers from them!

Desvantagens:

Very few training features - we have to incorporate internal company knowledge and printouts for all new hires, which is very time consuming. Very few important suggestions of UInnovate seem to happen, other than being noted as considered for future implementation.

Good software, still buggy

Comentários: The software has benefited our company greatly. I have no experience with other rental programs so I do not have a reference, but I have been satisfied with POR.

Vantagens:

I like the ability to find items that are not always easily found. I like that there are multiple ways to do things so there is a lot of flexibility.

Desvantagens:

There are some big bugs that affect business. Credit card processing, which may not be POR's fault gets messed up constantly which doesn't allow to close for end of day. The support team is always hard to connect to. They are usually very helpful when you do finally connect, but connecting is the challenge. There are several bugs that don't let the correct buttons show up. There are more steps on Elite than on Expert to do the same things. It constantly disconnects from something and has to reconnect. Screens will bounce back and forth from foreground to background. There are plenty more things wrong I cannot think of.

It did not work for us

Comentários: It was really not great. we work with many companies. There is a bit of give and take in each business relationship. With Point of Rental there were many promises and no quality follow-up. The process took many times longer, in the end, the software was not workable for us, the money was taken and not refunded. Their contract in fine lines guarantees that so please read carefully all fine print.

Vantagens:

Point of Rental Software was presented to us as a Caddilac of rental software. It has many features and it seemed as it was capable of meeting and exceeding our needs.

Desvantagens:

The promises made during the steps leading to signing the contract and then implementing the software for us were not. The communications with us were sparse and low quality, not prepared. The structure of the whole process was to get to scheduling the training at which point it was obvious that the software does NOT work for us but several thousands of dollars were paid but not refunded.

POR good value

Comentários: the software is great overall, the tech help has always been quick at getting back to us. POR has helped us greatly in looking after our inventory in retail and rental.

Vantagens:

for our rental inventory, it has saved us time and money. the billing cycle is fast and easy.

Desvantagens:

nothing that comes to mind, everything has been good.

point of rental

Comentários: I like how POR is set up for everyday use. Especially for searching either equipment or customers.

Vantagens:

The search feature for both looking up Customers and Equipment.They are both easy to find what you are looking for.

Desvantagens:

My biggest concern personally with POR is that I don't like how reports are exported into Xcel. They don't transfer smoothly, there is too much excess that is not needed and it takes too long to remove it for the reports to be efficient.

Rental software for growing company

Comentários: good training during implementation, very good phone support, stable platform with good updates

Vantagens:

Continuation Billing process, Day at a glance, Integrated Payment Processing, PO processing

Desvantagens:

Paying for optional module that do not work out after 1 month , no refund on balance of year term.

Point of Rental

Comentários: Always learning

Vantagens:

The ease of the ability to edit and change item details, customer details, orders, etc.

Desvantagens:

When the credit batch does not match at end of day and some of the accounting options. Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote.

Great product with multi functionality.

Comentários: Overall, we are very pleased with the product and have recommended it to several other businesses who now use it as well.

Vantagens:

The product is easy to use and it was easy to integrate with our business model.

Desvantagens:

Some of the accounting features can be confusing at times.

very versatile, logical roadmaps

Vantagens:

inventory management simplified. multiple avenues of approach to retrieve data

Desvantagens:

difficult to see examples of reports to decide which one to use

Solid Rental Software

Comentários: Overall stock accountability and management has much improved with POR. Many features surrounding rental fleet management allow easy manipulation of equipment within the various modules.

Vantagens:

Ease of use, overall functionality and features, software stability, very regular updates.User suggestions often integrated into existing software to improve usability going forward.

Desvantagens:

Nothing to mention here. As per my experience, client support reacts quickly to any queries and addresses issues in a timely manner.

Purchasing/Admin

Comentários: fairley good customer service has gone way down hill since the pandemic

Vantagens:

ease of use intergrated with old software

Desvantagens:

no way to back out of a contract page must delete or complete contract

POR Review

Vantagens:

The Dashboard, Workbench and Inventory.

Desvantagens:

There are glitches that sometimes support can't explain.

Ease of use

Vantagens:

Point of Rental has helped our rental business with inventory and ease of renting items out.

Desvantagens:

I would like to see being alerted by text instead of email when an online reservation comes through.

Too Many Limitations for Any Serious Business to Consider for Online Bookings

Comentários: It's one thing to have issues. Software is buggy. It's always evolving. But to have to pay $75/month for the right to call them and get help? Just awful. That would maybe be tolerable if they had a chat option. Nope. Or if they responded to emails swiftly. Nope. If you have a critical issue, you are on your own. Good luck. Your customers pay the price and you lose the business.

Vantagens:

The back end is fine. Not great. It gets the job done, but the interface and UI for online is antiquated. There are so many platforms out there with slick functionality and workflow that they're getting left behind without some SERIOUS upgrades.

Desvantagens:

I can't say it all in 1,500 characters. Let's start with customer service. You actually have to pay $75 for phone customer service with most plans. Huh? That means either 1) you're likely to have so many issues that it's worth $75 to get help fixing them, or 2) They don't want to assist their customers unless they can extort an extra $75 for the honor. Absurd. We work with dozens of SaS companies, and nobody else does this. Now to online bookings: If you take bookings online you need to look elsewhere. Don't even consider Point of Rental. The online functionality is absolutely terrible. Scary bad. Cart abandonment is the #1 issue facing web businesses these days, and creating redundant and unnecessary steps in the checkout process just can't happen.This is Ecommerce 101, don't stand between your customers and payment. As it sits right now, the POR checkout needs an overhaul. 1) Customers need the option to check out as a guest. Quick checkout. Every online business in the world offers this option. To make matters worse, the customer has to navigate back to their email after signing up for an account to confirm their email, and then navigate back to the site. Only to be hit with a Recaptca verification. After they've already verified their email. So they have to prove that they are who they are twice. Why can't they just pay and get their stuff? That's not to even mention all of the bugs with the checkout process. I don't know why they make it so difficult.

Alternativas consideradas anteriormente: EZRentOut

Razões para mudar para o Point of Rental Software: Because I'm an idiot.

Best Decision Ever Made

Comentários: When we started with POR, I was posting all of our invoices to a general journal by hand! There was not enough hours in the day! POR gave me back a quality to my life. As a business, we have grown to two stores in 2009. POR helped us with that expansion. Thank God! Now both stores run smoothly through this system. When there is a problem, I pay for the yearly support and they are just a phone call away. I can usually get someone to remote in and walk me through a mistake or make me understand why the computer's accounting system did what it did. I have neither a degree in accounting or computer science but there are times when this program makes me feel like I'm a genius! It really is well thought out. The original owners always tested the new stuff in their rental store. The current owner grew up in a rental store. It is a program for the rental industry by people who new the rental industry, inside and out.

Vantagens:

User friendly, very helpful support staff, constantly innovating to keep up with the times. Our business has grown volumes since we first purchased POR software in 2005. I cannot imagine what a nightmare my bookwork would be without this program! I l agonized with my husband in 2005 over what software to go with as it is an invstment, not one that you would throw away every two years and jump to a different software. We are so happy we chose POR!!! Great program, great people, will stay with this company forever!!!

Desvantagens:

I don't really have any complaints about the software. If I could change one thing it would be that some of the support staff from all of these years we have been with POR would not get older and retire!! We miss [SENSITIVE CONTENT HIDDEN] and all of the oldies but goodies! [SENSITIVE CONTENT HIDDEN] don't ever leave! You are the anchor in every storm! You are what every member on your support team should aspire to be!!

POR, A life saver

Comentários: One of the reasons that we purchased rental software was to keep track of the maintenance schedules on the machines and this software is excellent. You can set-up your desired intervals and the program will prompt you to do the work. Our system is so much better with POR. Thanks!

Vantagens:

The software from POR is the most comprehensive that I considered and I looked at several. They have so many features that they should offer a college course just to teach you all the features. The dashboard is easy to understand and the performance of the information to help the facility to track every aspect of the business is great. They are helpful when you have a question, if there is some part of the program that you have yet to utilized. POR is a great company for the rental industry.

Desvantagens:

There are some modules that they require you to purchase if you want to have the ability to perform those functions, it would be nice if everything was included from the beginning.

Equipment Rental Store Owner

Comentários: Point of Rental is the central hub for our business, and is where we do nearly 100% of our day-to-day tasks. There is no better dedicated product on the market for a rental business, but be aware that not all of the additional features are worth the price of admission.

Vantagens:

Point of Rental is basically handling every facet of a rental business, from time clock to inventory to depreciation to reservations and missed rental tracking.

Desvantagens:

The software has clearly been added to and modified over time, and the UI is uneven and inconsistent in many places. Many of the modules have only very basic functionality or are overly complicated to use.