--- description: Tudo sobre DialedIn CCaaS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DialedIn CCaaS - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [DialedIn CCaaS](/software/29589/callcenternow) # DialedIn CCaaS Canonical: https://www.capterra.com.br/software/29589/callcenternow Página: 1 / 15\ Próximo: [Próxima página](https://www.capterra.com.br/software/29589/callcenternow?page=2) > Software de central de atendimento hospedado (de entrada e saída), com vários recursos e flexível, fácil de implantar, gerenciar e usar todos os dias. > > Conclusão: 335 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o DialedIn CCaaS? As empresas dos clientes precisam de alto tempo de atividade e chamadas recebidas e efetuadas eficientes para atendar às missões comerciais B2B e B2C. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 335 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ChaseData - **Fundada**: 1997 ## Contexto comercial - **Preço inicial**: US$ 25,00 - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop) - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos ## Recursos - Alertas/notificações - Automated Attendant - CRM - Call center de ligações de entrada - Call center de ligações saída - Chatbot - Comunicação multicanal - Discador automático - Discador automático - Discador preditivo - Disposição de chamadas - Distribuição automática de chamadas - Extensões virtuais - Filtro de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão da qualidade - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de leads - Gestão de listas de chamadas - Gestão de pessoal - Gestão do desempenho - Gravação de chamadas - Grupos de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Interface do agente - Mensagens por voz - Monitoração de chamadas - PBX - Painel - Painel de atividades - Permissões por função - Rastreamento de chamadas - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transferência de chamadas - VoIP ## Integrações (8 no total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - Zapier - Zoho CRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Software de Discagem Preditiva](https://www.capterra.com.br/directory/30597/predictive-dialer/software) - [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software) - [Software para Vendas Internas](https://www.capterra.com.br/directory/30680/inside-sales/software) - [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [Five9](https://www.capterra.com.br/software/132405/five9) — 4.2/5 (487 reviews) ## Avaliações ### "Simple and Effective Calling Platform" — 5.0/5 > **Tracy** | *18 de setembro de 2026* | Serviços ao consumidor | Taxa de recomendação: 10.0/10 > > **Vantagens**: What I liked most about DialedIn CCaaS was that it was easy to use and helped streamline our survey calling process. The system made it simple to manage calls and keep everything organized. > > **Desvantagens**: The error messages could be frustrating at times, especially when it wasn’t clear what caused the issue or how to resolve it. > > Overall, my experience with DialedIn CCaaS has been very positive. The platform is fast, user-friendly, and makes it easy to stay organized. I especially appreciate being able to easily track my metrics and hours, which helps me monitor my productivity and performance. ----- ### "A Rare Find in Today's CRM Market\!" — 5.0/5 > **Asia** | *18 de setembro de 2026* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: What I liked most about DialedIn CCaaS was how smart and intuitive the system felt from day one. It does a great job of helping teams work more efficiently without adding unnecessary complexity. The platform makes it easy to manage customer interactions, and many of its features seem designed to anticipate what users need before they even have to think about it. I've worked with a lot of CRM and contact center platforms over the years, and DialedIn is honestly one of the best I've used in a long time. It's reliable, easy to navigate, and provides the visibility needed to make better decisions. Overall, it helped our team stay organized, improve productivity, and deliver a better customer experience with less effort. > > **Desvantagens**: At this time, I honestly don't have any significant cons to share. My experience with DialedIn CCaaS has been very positive overall. The platform has been reliable, easy to use, and consistently delivers the features our team needs. Like any system, there is always room for future enhancements, but I haven't encountered any major issues or limitations that have impacted my day-to-day work. So far, it has met or exceeded my expectations, making it difficult to identify any meaningful drawbacks at this stage. > > My overall experience with DialedIn CCaaS has been refreshingly good. Instead of feeling like another tool that requires constant workarounds, it actually helps simplify the day-to-day job. The platform is smart, responsive, and designed in a way that feels natural to use. Features are easy to find, workflows make sense, and the system helps keep everything organized without creating extra steps. What impressed me most is that it seems built with real users in mind. After working with countless CRM and contact center platforms over the years, DialedIn stands out as one of the few that genuinely makes work easier rather than more complicated. It's been a reliable solution that our team enjoys using, and that's not something I can say about many systems. ----- ### "Former employer" — 3.0/5 > **Tatijana** | *14 de maio de 2026* | Atacadistas | Taxa de recomendação: 2.0/10 > > **Vantagens**: How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go > > **Desvantagens**: Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call > > Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it ----- ### "Effective platform for high-volume customer support" — 5.0/5 > **Kendall** | *3 de agosto de 2026* | Seguros | Taxa de recomendação: 3.0/10 > > **Vantagens**: I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls > > **Desvantagens**: When I first began using DialedIn it took a little extra training, and time to find \& customize dashboards for senior agents. > > Overall my experience with DialedIn has been very positive. It is a very effective tool for high-volume customer outreach and managing daily interactions. A strong asset for daily operations. ----- ### "Easy to Use and Navigate" — 4.0/5 > **Carollynn** | *22 de setembro de 2026* | Partido político | Taxa de recomendação: 10.0/10 > > **Vantagens**: DialedIn CCaaS is easy to navigate and very user-friendly. The layout is straightforward, and I can quickly find the tools and information I need while working. I like that the platform doesn’t feel overly complicated and is easy to learn. > > **Desvantagens**: The main thing I like least is that I have to sign into a campaign in order to access and view my timecard. I would prefer to be able to view my timecard directly without having to enter a campaign first. > > Overall, my experience with DialedIn CCaaS has been positive. The site is easy to use, simple to navigate, and I haven’t had many issues finding what I need. Once you understand where everything is located, it’s a straightforward platform to work with. ----- Página: 1 / 15\ Próximo: [Próxima página](https://www.capterra.com.br/software/29589/callcenternow?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/29589/callcenternow) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados