Who Uses This Software?

Independent Clinical, Toxicology, Pharmacogenomic & Esoteric Testing Laboratories.


Average Ratings

7 reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 5 / 5
    Features
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
    $15000/one-time
  • Pricing Details
    $ 20,000.00 to $ 150,000.00
  • Free Version
    No
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    In Person
    Live Online
    Webinars
    Documentation
  • Support
    24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Computer Service & Support
  • http://www.csslis.com
  • Founded 1980

About This Software

Avalon Laboratory System is a highly sophisticated group of programs designed to manage all production and billing needs of laboratories. It can automate all areas of the laboratory, including chemistry, hematology, toxicology, pharmacogenomics, microbiology, mycology, serology, cytology and parasitology. Avalon gives the lab an easy workflow and rapid turnaround of lab results at a profit. Secure Web-based reporting, EMR, Billing & Business Intelligence now available.


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Avalon Laboratory System Features

  • Data Analysis Auditing
  • Data Security
  • EMR Interface
  • Fax Management
  • Lab Instrument Interface
  • Multi-Location Printing
  • Online Instrumentation
  • Physician Test Panels
  • Procedure-Based Billing
  • Sample Tracking

Avalon Laboratory System Most Helpful Reviews

We had a lot of problems initially (especially with insurance info!) but most have been addressed

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4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: QC (LJ charts) have been GREATLY improved. Phone service reps are helpful and respectful. Personal service

Cons: -Some things are quite slow: accepting reference lab info, searching for reports ready to transmit
-Sometimes when we are approving orders it is not able to process all the orders we accept and we need to do them again.
-Some history reports are not available (orders sent to reference labs)
-Does not accept subscriber info from our clients' EMR software interface
-Double prompt for sample label printing (started with a revision in Aug 2016 and never resolved)
-Unable to delete insurance codes created and not used/duplicates

The Avalon Laboratory system has been nothing short of amazing. Its easy to use and comprehensive.

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5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The biggest benefit we get from the software is the ability to easily integrate with all of our providers and 3rd party vendors. We also love the fact that the software can provide management and sales reports.

Pros: What I like most is how easy the software is to use. From a management stand point down to the techs, everyone enjoys the Avalon software because of its comprehensive functionality and overall reporting features. The customer support staff goes above and beyond to make changes to our software if needed. They did a great job training our staff and continue to educate us on any changes or upgrades to the system.