Cicero XM

Cicero XM



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money

Product Details

  • Starting Price
    $300/one-time
  • Deployment
    Installed - Windows
  • Support
    24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Cicero
  • http://www.ciceroinc.com
  • Founded 1988

About This Software

Cicero XM delivers a unified desktop solution for enterprise contact center and back office employees. Leverages existing IT investments Cicero XM integrates applications, automates workflow, guides the employee (presentation, scripts, etc.) and provides control and adaptability in a Smart Desktop.


Cicero XM Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Dashboard
  • ETL - Extract / Transfer / Load
  • Metadata Management
  • Multiple Data Sources
  • Web Services