--- description: Tudo sobre ServiceChannel: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software CMMS](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.com.br/software/38574/servicechannel Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/38574/servicechannel?page=2) > Otimize o fluxo de trabalho, aprimore a comunicação e forneça visibilidade da manutenção contínua das instalações. > > Conclusão: 131 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o ServiceChannel? Principais marcas de comércio varejista, restaurantes, conveniências e supermercados. Funções específicas: gestão de instalações, gestão de edifícios, imóveis, operações, finanças e bancos, saúde, logística e governo ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 131 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ServiceChannel - **Localização**: New York, EUA - **Fundada**: 1999 ## Contexto comercial - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, esloveno, espanhol, francês, grego, holandês, húngaro, inglês, italiano, japonês, polonês, português, português, português, romeno, russo, sueco, sérvio, tailandês, tcheco, turco, árabe - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 209 ## Recursos - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Alertas/notificações - Asset Lifecycle Management - Assinatura eletrônica - Banco de dados de empreiteiras - Cobrança e faturamento - Cronograma de instalações - Código de barras/RFID - Facility Asset Management - Gerenciamento de documentos - Gerenciamento de fornecedores - Gerenciamento de pedidos de compra - Gerenciamento de usuários - Gestão da depreciação - Gestão da manutenção - Gestão de ativos fixos - Gestão de auditorias - Gestão de calendários - Gestão de conformidade - Gestão de contratos e licenças - Gestão de equipamentos - Gestão de estoques - Gestão de expedição - Gestão de incidentes - Gestão de inspeções - Gestão de pedidos de trabalho - Gestão de peças - Gestão de terceirização - Gestão de trabalhos - Gestão preventiva - Gestão técnica - Histórico de atendimento - Lembretes - Manutenção preditiva - Painel de atividades - Rastreamento de qualificação - Rastreamento de recursos - Rastreamento de trabalho - Rastreamento do projeto - Registro de auditoria - Relatórios e análise de dados - Relatórios e estatística - Risk Analysis - Third-Party Integrations ## Integrações (15 no total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software CMMS](https://www.capterra.com.br/directory/30032/cmms/software) ## Categorias relacionadas - [Software CMMS](https://www.capterra.com.br/directory/30032/cmms/software) - [Software de Gestão de Instalações](https://www.capterra.com.br/directory/30211/facility-management/software) - [Software de Encomenda de Serviço](https://www.capterra.com.br/directory/30785/work-order/software) - [Programas de Manutenção Preventiva](https://www.capterra.com.br/directory/31023/preventive-maintenance/software) - [Software de Gestão de Ativos Fixos](https://www.capterra.com.br/directory/10026/fixed-asset-management/software) ## Alternativas 1. [Fracttal One](https://www.capterra.com.br/software/159911/fracttal) — 4.6/5 (1773 reviews) 2. [MaintainX](https://www.capterra.com.br/software/179296/getmaintainx) — 4.8/5 (1024 reviews) 3. [Limble](https://www.capterra.com.br/software/162600/limble-cmms) — 4.8/5 (744 reviews) 4. [Jobber](https://www.capterra.com.br/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [Fiix](https://www.capterra.com.br/software/74916/fiix) — 4.5/5 (628 reviews) ## Avaliações ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5 de outubro de 2017* | Varejistas | Taxa de recomendação: 7.0/10 > > **Vantagens**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Desvantagens**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "The go to platform\!" — 5.0/5 > **Kelly** | *5 de janeiro de 2026* | Construção | Taxa de recomendação: 9.0/10 > > **Vantagens**: Service Channel makes is capable to engage directly with your clients and parteners with fast responses and capabilities to provide photos/ PDFs. It is extremely helpful that texhnicians are able to clock in and out of a work order with the GPS/ geofencing. > > **Desvantagens**: After hours customer service can be tricky at times, I have not had to deal with the after hours customer representatives in a while. But the technicians complain about the hospitality of the after hours REPS as well > > Extremely happy with features available and look forward to continue utilizing in the future with reccommending to others. ----- ### "A GREAT Platform" — 5.0/5 > **Melody** | *2 de março de 2026* | Serviços de Facilities | Taxa de recomendação: 10.0/10 > > **Vantagens**: It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature. > > **Desvantagens**: Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time. > > I have been using Service Channel for 11 years now and I have no complaints\! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 de abril de 2015* | Taxa de recomendação: 5.0/10 > > **Vantagens**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Desvantagens**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Service Channel - from the vendor" — 5.0/5 > **Abbie** | *6 de janeiro de 2026* | Construção | Taxa de recomendação: 7.0/10 > > **Vantagens**: Service Channel is a great vendor management system\! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful\! > > **Desvantagens**: The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month > > its great\! they do a good job of keeping all of the information clear and easy to access and understand. ----- Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/38574/servicechannel?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/38574/servicechannel) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados