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Conheça Eaglesoft

Solução de gestão de consultórios no local, em conformidade com a HIPAA, que permite que instalações médicas de todos os tamanhos gerenciem e acompanhem os planos de tratamento dos pacientes, registros, saldos pendentes e muito mais.

Quem usa Eaglesoft?

Desenvolvida para instalações médicas de todos os tamanhos, ajuda a gerenciar e acompanhar os planos de tratamento dos pacientes, registros, saldos pendentes e muito mais.

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Eaglesoft

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Eaglesoft

Pontuação média

Geral
4,1
Praticidade
4,1
Atendimento ao cliente
4,2
Recursos
4,0
Relação qualidade/preço
3,9

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
43%
4
33%
3
20%
2
2%
1
3%
Sean
Sean
Dentist, EUA
Usuário do LinkedIn Verificado
Hospitais e Saúde, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

I much prefer EagleSoft over other Dental Practice Management software on the market.

5,0 há 4 anos

Comentários: I have used Eaglesoft since 2002 and am very glad I made the choice to do so. If I had to do it all over again I would not have changed a thing.

Vantagens:

It is extremely user friendly and intuitive. Most functions are graphical so if you have a difficult time doing something you can figure it out just by looking. Well integrated products including their imaging software.

Desvantagens:

New staff struggle a bit because it is not the most popular software out there, but once they learn they are hooked!

Resposta do Patterson Dental Supply

há 4 anos

We are happy to hear you are loving Eaglesoft. Thank you for providing feedback. If there are any additional questions or training help we can provide for some of the new staff please contact us at 800-475-5036

Nancy
Office Manager, EUA
Consultório médico, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Excellent Practice Management Software

5,0 há 2 anos

Comentários: I have used Eaglsoft for more than 20 years. It is so user friendy and it is easy to train new team members to use. I have used other practice management software in the past and none of them are as good as Eaglesoft.

Vantagens:

Eaglesoft offers so many features to make practice management so much easier. Their reports, charting and treatment planning are so organized. I love the insurance aging report and how you can make notes that can be tracked and filtered through the insurance outstanding claim window. This saves so much time. There are so many features to list that we love.

Desvantagens:

I would have to say the only thing as this time I would like to see improve is to be able to print patient notes from their chart note screen instead of having to go to patient master notes.

Resposta do Patterson Dental Supply

há 2 anos

Thank you for taking the time to share your feedback. We are so happy to hear that you have been a customer for over 20 years and love so many things about Eaglesoft. We are also excited to share that our new Eaglesoft version 21.20 does include an update allowing you to print notes from the chart screen. Please contact our support team to get the update.

Michael
Dir of Information Technology / Chief Security Officer, EUA
Consultório médico, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Excellent "hub" for managing all aspects of your BUT Patterson's lack of attention to 2018 Security Standards should make it a non starter or at minimum give pause before implementing

3,0 há 6 anos

Comentários: As the Chief Security Officer and Director of IT for a mid-size dental practice, and as someone who manages Product Management for delivering enterprise security products for some of the largest organizations in the world, for all the good that Eaglesoft potentially provides to a practice, there is no way in good conscience I could / would recommend the product based on its inability, and the company's lack of desire, to address basic issues that contribute to poor security. Our practice has spend multiple thousands of dollars and increased network complexity, in order to mitigate, to our risk assessment satisfaction, and address both our HIPAA HITECH and PCI compliance obligations ariybd these basic issues. EagleSoft did take steps in version 18 to improve the security of its database and protect patent data at rest which was both commendable and expected under HIPAA HITECH. However, other basic security best practices, Patterson has demonstrated absolutely no desire or willingness to address. Prior to posting this review, I reached out to Patterson notifying them of these issues, and offering to partner with the organization to address. I was politely told "no thank you" and that "they had no intention of addressing the issues in the near future." That was in Oct 2017. The basic issues are: 1. The product forces you to have your practice users have local administrative privileges on the workstation - This runs completely counter to the "least privilege" principal of security that states that a user should have the absolute least amount of privileges required to perform a set of tasks. As a result of this requirement - we cannot sufficiently lockdown our computing environment to sufficiently address Change Management. Further, if a practice user shoul inadvertantly stumble upon something from the internet that our Symantec Endpoint protection should miss, this single issue creates a condidiotn where the malicious code can propogate across the network faster then we could contain it. That is because our staff move between 11 treatment rooms. Wev've been forced to do heavy network segmenting as a mitigation tactic so that we could contain an outbreak or other malicious code providing us sufficient time to detect and respond. There is absolutely no reason, except for lazy coding practices, that in 2018 and Windows 7 and higher platforms that Eaglesoft cannot easily adapt their Win32 UI to run without fear of error when the user is logged onto the workstation as nothing more then a local system or domain User. 2. The second security flaw is that it is predicated on an idea that all users are using a shared credential at the workstation. While I understand that this is normal behavior in historical practices, and even today in smaller practices who choose simplicity vs. other risk, the product can be and should be able to easily adapt to an environment where each practice user has their own unique network login. It is already a requirement in PCI, and expect that in future HITECH updates that multi-factor authentication, i.e. OTP will become increasingly required. This inability to cleanly address multiple user profiles results in:
2.1 Violation of security best practices because it obscures tracability of action on the network.
2.2 When each user has their own system login, Eaglesoft forces you to go in and make sure that each person is individually setup to leverage common resources like X-Rays, Oral Cameras, etc. This makes moving from room to room difficult because for less technical users it makes it impossible to seamless work in any room where they may have never worked before because configurations cannot be set at a workstation level and traverse all profiles.
2.3 Eaglesoft does not provide the ability to integrate natively with Active Directory. I can understand, and fully accept Patterson's decision for Eaglesoft itself to be its own standalone Authentication and Authorization mechanism. It makes perfect sense because Patterson does not want to have an inherent mandate that AD be a prerequisite. In small practices that would too much. However, with that said, I know for 100% sure that it is not brain surgery to equip a product with its own authentication and authorization schema to leverage AD authentication and authorization if AD is present. I've done it multiple times in multiple enterprise scale products. I would expect that it should be possible if AD is present that I should be able to map an AD account to an Eaglesoft account. Today my users have to sign on twice. Once to the workstation and then to Eaglesoft, when once would be sufficient.
To be blunt, these security issues above make it very hard for those of us with an information security background we are hard pressed to not look negligent if / when a security breach occurs and someone evaluates our due diligence against established security best practices. In summary, for all of the wonderful capabilities of Eaglesoft that in many ways makes it a "must have" for our practice. But in truth, If it wasn't for the fact that it was easier and cheaper to incur the additional network complexity and operations costs then it would be to detangle the practice's operations from Eaglesoft and migrate to an alternative platform we would have replaced Eaglesoft over a year ago.

Vantagens:

When it comes to managing the end-to-end operations of a practice, Eaglesoft really can be a one-stop solution for providers as well as the front office. This improves efficiency and drives value that can be realized from the software investment, but it really does require the organization to be "all in" with regards to fully implementing Eaglesoft to realize its full value

Desvantagens:

Reporting effectively needs to be blown up and started over. While there are several out-of-box reports, there is no way to customize reporting that does not require getting Eaglesoft involved, and in many cases it goes absolutely nowhere. There are so many better reporting technologies and capabilities that enable template reports to become hundreds of other reports, and Patterson desperately needs to get a 21st century reporting capability added to the product. Eaglesoft desperately needs a new web-based UI. the 32 bit UI in 2018 is difficult, and subscribes to a user mode that is quickly becoming out dated. Watching our hygienist and doctors use the product day-in and day-out I see many areas where a new UI with a new Reporting engine would go a long long ways in rejuvenating a product that is otherwise very capable in facilitating the management of a practice

KATHY
Business Manager, EUA
Consultório médico, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Eaglesoft Review

4,0 há 3 meses

Vantagens:

Ease of use. For the most part it is easy to use. Answers are easy to find if you have questions.

Desvantagens:

Getting kicked out or locked up when using during the day.

Whitley
Insurance & marketing coordinator, EUA
Hospitais e Saúde, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Eaglesoft is great - not many drawbacks

5,0 há 2 anos

Comentários: We enjoy it - helps us stay organized and keep track of patients and referrals! Overall great company and software

Vantagens:

We really enjoy the ease of logging in and changing appts, and keeping patients information up to date - had great reminders and ease of use with statements etc.

Desvantagens:

There are some glitches that will occasionally pop up, the company doesn’t ever reach out ahead of time and warn you. You usually end up finding out when you call in to find out what’s going on. Eaglesoft just like any softwares can have issues just get ahead of them and reach out before hand

Resposta do Patterson Dental Supply

há 2 anos

Thank you for taking the time to leave a review. We love hearing how it is helping your practice stay organized and keep patient information up to date!