--- description: Tudo sobre Salesforce Sales Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Receita](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.com.br/software/61368/salesforce Página: 1 / 754\ Próximo: [Próxima página](https://www.capterra.com.br/software/61368/salesforce?page=2) > Crie públicos eficientes, interaja com seus clientes em seus canais preferidos e comunique-se de forma personalizada com a ajuda da IA. Tudo em um só lugar\! > > Conclusão: 18808 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Salesforce Sales Cloud? Empresas de todos os tamanhos e setores. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 18808 Avaliações | | Praticidade | 4.0/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.1/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.0/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Salesforce - **Localização**: San Francisco, EUA - **Fundada**: 2003 ## Contexto comercial - **Preço inicial**: US$ 0,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, chinês, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, finlandês, francês, grego, hebraico, holandês, húngaro, indonésio, inglês, italiano, japonês, norueguês, polonês, português, romeno, russo, sueco, tailandês, tcheco, turco, ucraniano, vietnamita, árabe - **Países disponíveis**: Alemanha, Arábia Saudita, Austrália, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Malásia, México, Noruega e mais 12 ## Recursos - Acesso para Celular - Agendamento - Banco de dados do cliente - CRM - CRM Integration - Catalog Management - Comentários/notas - Comunicações com pacientes - Contatos compartilhados - Discador automático - Distribuição de leads - Ferramentas de colaboração - Geração de leads - Gerenciamento de contatos - Gerenciamento de documentos - Gerenciamento de e-mails - Gestão da atividade de vendas - Gestão da comunicação - Gestão de caixa de entrada - Gestão de call centers - Gestão de capacitação - Gestão de comissões - Gestão de contratos e licenças - Gestão de leads - Gestão de tarefas - Gestão do conhecimento - Gestão do desempenho - Gestão do pipeline - Gestão do pipeline de vendas - Gravação de chamadas - Indicadores de desempenho - Lembretes - Modelos de e-mails - Monitoramento do progresso - Otimização de preços - Para o setor de seguro - Para organizações e equipes de vendas - Perfis de clientes - Portal de autoatendimento - Previsão - Rastreamento de clientes - Rastreamento de engajamento - Real-Time Analytics - Real-Time Notifications - Registro de dados - Relatórios de vendas - Relatórios e análise de dados - Segurança de dados - Sincronização de calendários - Visualização de dados ... e mais 60 recursos ## Integrações (36 no total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong ... e mais 21 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão de Receita](https://www.capterra.com.br/directory/31118/revenue-management/software) ## Categorias relacionadas - [Software de Gestão de Receita](https://www.capterra.com.br/directory/31118/revenue-management/software) - [Software de Reconhecimento de Receita](https://www.capterra.com.br/directory/33615/revenue-recognition/software) - [Software de Gestão de Ciclo de Receita](https://www.capterra.com.br/directory/32275/revenue-cycle-management/software) - [Sistemas de Automação de Vendas](https://www.capterra.com.br/directory/12/sales-force-automation/software) - [Sistemas CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.com.br/software/155928/zoho-crm) — 4.3/5 (6996 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.com.br/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [HubSpot CRM](https://www.capterra.com.br/software/152373/hubspot-crm) — 4.5/5 (4484 reviews) 4. [Dynamics 365](https://www.capterra.com.br/software/157279/dynamics-365) — 4.4/5 (5852 reviews) 5. [Kylas Sales CRM](https://www.capterra.com.br/software/210630/kylas) — 4.8/5 (625 reviews) ## Avaliações ### "Robust Client Ecosystem with a Steep Learning Curve" — 4.0/5 > **Lucas** | *30 de junho de 2026* | Bancos | Taxa de recomendação: 10.0/10 > > **Vantagens**: Salesforce provides an unparalleled 360-degree view of the customer portfolio. The ability to centralize all interactions, track communication histories, and customize pipelines to fit complex relationship models is incredibly powerful. The reporting and analytics features are top-notch, allowing for precise forecasting and deep insights into client behavior and product penetration > > **Desvantagens**: The user interface can often feel cluttered and overwhelming, requiring too many clicks to perform simple daily updates. Additionally, the learning curve is exceptionally steep for new users, and the platform highly depends on a dedicated administrator for any minor customization, which slows down agility. The licensing and implementation costs are also quite high. > > Salesforce is a powerhouse for managing large client portfolios and scaling relationship strategies. It is an indispensable tool for data-driven decisions, provided your organization has the budget and the patience to handle the training and setup required. ----- ### "Strong CRM Capabilities, But Cost Became the Breaking Point" — 4.0/5 > **Bill** | *25 de junho de 2026* | Gestão da educação | Taxa de recomendação: 7.0/10 > > **Vantagens**: What stands out most about Salesforce Sales Cloud is how well it centralizes customer and sales information in one system. Everything from leads and opportunities to account history and activity tracking is connected, which makes it easier for sales teams to stay organized and follow up at the right time. The automation features also help reduce manual work, especially around lead routing, reminders, and pipeline updates. For managers, the reporting and dashboards provide strong visibility into sales performance, forecasts, and team activity, which helps with better decision-making and planning. > > **Desvantagens**: The biggest downside is cost. Salesforce Sales Cloud can get expensive quickly, especially once you start adding extra features, users, or third-party integrations. Even basic functionality often requires higher-tier licenses or add-ons, which increases the total cost of ownership. For many teams, it can feel like you’re paying a premium not just for the platform, but for every additional capability you need as you scale. > > Overall, Salesforce Sales Cloud is a powerful and reliable CRM. It does a strong job of managing leads, opportunities, customer data, and reporting in one system, and it gives solid visibility into the sales pipeline and team performance. However, the main reason for moving away from it was cost. As the team and requirements grew, the licensing fees and added costs for extra features and integrations became difficult to justify. What started as a manageable investment turned into a much higher ongoing expense. Because of that, we ultimately switched to a more cost-effective solution that still covered our core CRM needs without the same level of overhead. ----- ### "Career Users Appreciate Salesforce Sales Cloud Consistency" — 4.0/5 > **Samantha** | *15 de janeiro de 2026* | Artes e artesanato | Taxa de recomendação: 5.0/10 > > **Vantagens**: It's very self explanatory on the end user side so training new representatives is fairly easy to do in my opinion. It's also easy to adjust from one company to the next one which is really convenient. It's very thorough and easy to customize for each businesses needs too. > > **Desvantagens**: Unfortunately the cost is preventative for many small businesses to adopt this software into their workflows. I also was hard pressed to find help as a lowly employee when things went wrong. Access to tech support was above my pay grade apparently which caused a lot of issues for me at the time but it's been some years since I've had any of those issues again so I wouldn't know if that is still an issue or not. > > I have used Salesforce sales cloud many times with many companies throughout my career and I love how easy it is to adapt to each companies customized version of it. It's much like riding a bike, you learn it once in one company and from them on you can easily pick it up again down the road as you grow along your career and transition into new companies and new roles. Their consistency and reliability is unmatched and I'm hard pressed to think of any other CRM software that is utilized nearly as much because of this. I do wish they would make more affordable options for smaller businesses that don't lose all the parts of Salesforce that make it so useful. ----- ### "Great sales pipeline management tool." — 5.0/5 > **Andy** | *26 de julho de 2026* | Artigos esportivos | Taxa de recomendação: 9.0/10 > > **Vantagens**: My team processes many cases each day and Salesforce Sales Cloud keeps all our leads and deals organized in one place. Customizing out out/layouts for products and type of client has been a terrific advantage. Also, thank you to the reporting features, as this has helped rationalize our quarterly review, with people looking at forecasts and performance reports. > > **Desvantagens**: Taking longer than anticipated to get it up and running and working well, particularly when making the integration with our current systems. Certain functions are unnecessarily complicated for our needs, and it's taken time to train employees on all of the functions it can perform. It would have been helpful to have a clearer onboarding process. > > As far as Salesforce Sales Cloud, it has proved effective in connecting the dots between team members and tracking the activities in the sales pipeline. The set-up was a bit cumbersome but when it was in place, we did notice a definite improvement in the management of our Leads and Opportunities. Customer service has been fairly responsive but sometimes issues seem to have taken a while to resolve. ----- ### "Comprehensive CRM but challenging to use at the same time" — 3.0/5 > **Toni** | *23 de abril de 2026* | Pesquisa de mercado | Taxa de recomendação: 5.0/10 > > **Vantagens**: Its the standard CRM. It has everything you could want, and then some. But at the same time, the plethora of features is also its biggest pain point. > > **Desvantagens**: As with the overall Salesforce platform, things are clunky and all over the place. Salesforce is a sort of everything for everyone CRM which means it does not have a solid interface, but one that is customizable, but at the same time very disorganized > > Hard to describe Salesforce overall--it has its positives and has its negatives. If I had my choice I would go for a simple CRM ----- Página: 1 / 754\ Próximo: [Próxima página](https://www.capterra.com.br/software/61368/salesforce?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/61368/salesforce) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados