---
description: Tudo sobre Salesforce Sales Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Salesforce Sales Cloud - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Software de Gestão de Receita](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce)

# Salesforce Sales Cloud

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> Crie públicos eficientes, interaja com seus clientes em seus canais preferidos e comunique-se de forma personalizada com a ajuda da IA. Tudo em um só lugar\!
> 
> Verdict: Rated **4.4/5** by 18760 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Salesforce Sales Cloud?

Empresas de todos os tamanhos e setores.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.4/5** | 18760 Avaliações |
| Praticidade | 4.0/5 | Based on overall reviews |
| Suporte ao cliente | 4.1/5 | Based on overall reviews |
| Relação qualidade/preço | 4.0/5 | Based on overall reviews |
| Recursos | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Salesforce
- **Localização**: San Francisco, EUA
- **Founded**: 2003

## Commercial Context

- **Preço inicial**: US$ 0,00
- **Modelo de preços**:  (Teste grátis)
- **Target Audience**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, espanhol, francês, inglês, italiano, russo, sueco
- **Available Countries**: Alemanha, Arábia Saudita, Austrália, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Malásia, México, Noruega and 12 more

## Recursos

- Agendamento
- Banco de dados do cliente
- CRM
- Captura de leads
- Catalog Management
- Comentários/notas
- Contabilidade
- Contatos compartilhados
- Discador automático
- Ferramentas de colaboração
- For Small Businesses
- Geração de leads
- Gerenciamento de contatos
- Gerenciamento de documentos
- Gerenciamento de e-mails
- Gerenciamento de usuários
- Gestão da atividade de vendas
- Gestão da comunicação
- Gestão de caixa de entrada
- Gestão de call centers
- Gestão de campanhas
- Gestão de canais
- Gestão de clientes
- Gestão de leads
- Gestão de listas de chamadas
- Gestão de tarefas
- Gestão do conhecimento
- Gestão do desempenho
- Gestão do pipeline
- Gestão do pipeline de vendas
- Incorporação
- Indicadores de desempenho
- Inteligência artificial e aprendizado de máquina
- Lead Nurturing
- Monitoramento do progresso
- Otimização de preços
- Painel
- Painel de atividades
- Para o setor de seguro
- Para organizações e equipes de vendas
- Perfis de clientes
- Portal de autoatendimento
- Previsão
- Priorização
- Rastreamento de clientes
- Rastreamento de engajamento
- Registro de dados
- Relatórios de vendas
- Segmentação de clientes
- Segurança de dados

... e mais 55 recursos

## Integrations (36 total)

- Birdeye
- Box
- ClearSlide
- Conga Composer
- Crowdstack Pro
- Docusign
- Dropbox Business
- Eventbrite
- Evernote Teams
- Expensify
- Five9
- GetFeedback
- Gmail
- GoTo Meeting
- Gong.io

... e mais 21 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Software de Gestão de Receita](https://www.capterra.com.br/directory/31118/revenue-management/software)

## Categorias relacionadas

- [Software de Gestão de Receita](https://www.capterra.com.br/directory/31118/revenue-management/software)
- [Software de Reconhecimento de Receita](https://www.capterra.com.br/directory/33615/revenue-recognition/software)
- [Software de Gestão de Ciclo de Receita](https://www.capterra.com.br/directory/32275/revenue-cycle-management/software)
- [Sistemas de Automação de Vendas](https://www.capterra.com.br/directory/12/sales-force-automation/software)
- [Sistemas CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software)

## Alternativas

1. [HubSpot CRM](https://www.capterra.com.br/software/152373/hubspot-crm) — 4.5/5 (4445 reviews)
2. [Zoho CRM](https://www.capterra.com.br/software/155928/zoho-crm) — 4.3/5 (6959 reviews)
3. [Bigin by Zoho CRM](https://www.capterra.com.br/software/204998/bigin-by-zoho-crm) — 4.7/5 (715 reviews)
4. [Dynamics 365](https://www.capterra.com.br/software/157279/dynamics-365) — 4.4/5 (5805 reviews)
5. [EngageBay CRM](https://www.capterra.com.br/software/178819/engagebay-marketing) — 4.7/5 (906 reviews)

## Avaliações

### "Salesforce tecnology" — 5.0/5

> **Maiza** | *7 de agosto de 2024* | Hardware | Recommendation rating: 10.0/10
> 
> **Vantagens**: Sem duvidas a organizacao dos processos, os controles de entrada e saida dos contratos, cadastros de propostas, os feeds interativos.
> 
> **Desvantagens**: Eu nao gostei dos graficos e de alguns filtros de pesquisa.
> 
> Eu amei, utilizo diariamente no meu trabalho, é uma ferramenta de trabalho.

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### "It doesn't work, error\!\!" — 1.0/5

> **Cibele** | *2 de agosto de 2024* | Contabilidade | Recommendation rating: 1.0/10
> 
> **Vantagens**: I didn't like the application, I also didn't understand what it works for, it doesn't work properly, the application gives an error.
> 
> **Desvantagens**: I didn't like it at all, because when I tried to enter it gave me an error.
> 
> I tried to access the app to see how it worked and the system gave me an error, I couldn't use it, my phone is Android.

-----

### "Sales force user review" — 4.0/5

> **Miguel J.** | *12 de maio de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Overall I like the ability to access all my customer data sales rep information from my PC or from my phone to track opportunities and lead progress
> 
> **Desvantagens**: Configuring some of the dashboards and getting the reports right took a little bit but overall once that's done it's very beneficial
> 
> Overall I'm very happy with the product itself however with better training can get a lot more out of its

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### "Salesforce for B2B Software Sales" — 4.0/5

> **Marissa** | *15 de janeiro de 2026* | Software | Recommendation rating: 9.0/10
> 
> **Vantagens**: It keeps all accounts organized and can be customizable to the company's reporting needs. This includes ownership, contact/account details, and pipeline management (activity, logging calls, etc.).
> 
> **Desvantagens**: Some Salesforce instances can be very confusing and complex. My company is still working through system changes with an acquisition and I am working in two different Salesforce instances. One is simple. The other is confusing.
> 
> Since Salesforce is compatible with many different systems and integrates well, it makes day to day workflows and operations much easier.

-----

### "Very pricey for glitchy software" — 1.0/5

> **Daniel R.** | *15 de setembro de 2025* | Software | Recommendation rating: 1.0/10
> 
> **Vantagens**: I used Salesforce as both an autodialer for my business and as Client Management Software. I loved that I didn't have to dail 600 numbers manually and I had the customer information at my finger tips
> 
> **Desvantagens**: The platform would freeze , I would make calls and a customer information from five calls ago would appear and the forms I used to collect information would receive 404 error messages when user would try to submit their answes
> 
> Salesforce is very pricey and their software is full of bugs. It made me look unprofessional and frustrated my business orocesses

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## Links

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