--- description: Tudo sobre LiveChat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.com.br/software/62194/livechat Página: 1 / 70\ Próximo: [Próxima página](https://www.capterra.com.br/software/62194/livechat?page=2) > Software de bate-papo ao vivo e Help desk para negócios por 26.000 empresas. Experimente o LiveChat e transforme a equipe em rockstars de atendimento ao cliente\! > > Conclusão: 1716 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o LiveChat? O LiveChat é usado por empresas de todo o mundo e de todos os setores. Startups, pequenas e médias empresas confiam no LiveChat nas tarefas cotidianas de atendimento ao cliente. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 1716 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Text - **Localização**: Boston, EUA - **Fundada**: 2002 ## Contexto comercial - **Preço inicial**: US$ 25,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, holandês, húngaro, indonésio, inglês, irlandês, italiano, japonês, norueguês, polonês, português, russo, sueco, tailandês, tcheco, turco, ucraniano, árabe - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 203 ## Recursos - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados visual - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Conversação inteligente - Estado de saúde - Estrutura de pesquisas NPS - Ferramentas de colaboração - Formulário offline - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de caixa de entrada - Gestão de call centers - Gestão de experiência do cliente - Gestão de filas - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Histórico do cliente - Imagem de marca personalizável - Incorporação - Modelos personalizáveis - Painel de atividades - Participação do cliente - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de engajamento - Seguimento/Análise de uso - Segurança de dados - Task Automation - Transferências/encaminhamento - Visualização de dados - Vários idiomas ... e mais 14 recursos ## Integrações (121 no total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... e mais 106 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Software CRM Online](https://www.capterra.com.br/directory/30072/online-crm/software) - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4074 reviews) 2. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24052 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Tidio](https://www.capterra.com.br/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3410 reviews) ## Avaliações ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 de fevereiro de 2026* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Desvantagens**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Consider my Experience Before Trying LiveChat" — 5.0/5 > **Charles** | *30 de junho de 2025* | Maquinário | Taxa de recomendação: 10.0/10 > > **Vantagens**: LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. > > **Desvantagens**: The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **Avaliador Verificado** | *21 de dezembro de 2025* | Serviços jurídicos | Taxa de recomendação: 0.0/10 > > **Vantagens**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **Desvantagens**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3 de março de 2026* | Construção | Taxa de recomendação: 10.0/10 > > **Vantagens**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Desvantagens**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- ### "Reliable and user-friendly Live Chat solution" — 5.0/5 > **Max** | *25 de março de 2026* | Hotelaria | Taxa de recomendação: 10.0/10 > > **Vantagens**: LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. > > **Desvantagens**: One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. > > Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. ----- Página: 1 / 70\ Próximo: [Próxima página](https://www.capterra.com.br/software/62194/livechat?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/62194/livechat) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados