eviivo

Optima relação qualidade Preço

Comentários: Desde um principio foram muito atentos cumprindo com os horários das reuniões e satisfazendo com detalhe as inquietudes e preguntas que iam surgindo com uma paciência infinita.

Vantagens:

Desenho agradável e de fácil compreensão, muito boa resposta por parte do serviço de ativação e assistência.

Desvantagens:

Sinto falta de um pouco mais de personalização dos temas de pagina web e calendário/tarifas. e também poder inserir um máximo de idade permitida para bebés e criança. como por exemplo: admitir bebes até um máximo de 2 anos.

Simple to use. Value for money.

Comentários: 99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Vantagens:

Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Desvantagens:

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

Feedback on Eviivo.

Comentários: I have had great customer service from the folks at Eviivo and from the local maintenance professionals.

Vantagens:

I like the cost-effectiveness, the ease of use, the many various changes I can make to my system, including pricing, notes to myself in the calendar, and the financial reports which help me keep my accounting books and also greatly helps when I have to pay montly sales tax and lodging tax to authorities.

Desvantagens:

I had some trouble with my mobile app at first, but I think the kinks are worked out now.

Eviivo Review

Comentários: It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

Vantagens:

It accurately keeps bookings and I don't have to be concerned about double-booking units.

Desvantagens:

- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.

Amazing Experience

Vantagens:

Eviivo has made our lives much easier. We manage over 90 properties in Hocking Hills, Ohio. We have 40+ employees and several of them are managers working in Eviivo everyday. The platform works perfectly for monthly reporting & integrating with all the channels that we need. We couldn't be happier.

Desvantagens:

Integration with Airbnb can be challenging some times. Data isn't pulled through correctly after reservations are made and you are unable to modify these reservations.