--- description: Tudo sobre eviivo: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eviivo - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão Hoteleira](/directory/20031/hospitality-property-management/software) > [eviivo](/software/66294/eviivo-suite) # eviivo Canonical: https://www.capterra.com.br/software/66294/eviivo-suite Página: 1 / 17\ Próximo: [Próxima página](https://www.capterra.com.br/software/66294/eviivo-suite?page=2) > Um pacote de software conveniente para gerenciar hóspedes, reservas e OTAs, o eviivo é para qualquer um que tenha quartos para vender e uma história para contar\! > > Conclusão: 393 usuários atribuíram a nota **4.0/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o eviivo? Os 16.000 clientes abrangem pousadas, casas de hóspedes, bares e hostels, restaurantes com quartos, apartamentos com serviços, vilas, casas de campo e albergues. Cada um deles é tão individual e único quanto as pessoas que os administram. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.0/5** | 393 Avaliações | | Praticidade | 4.0/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.0/5 | Com base em avaliações gerais | | Recursos | 4.0/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: eviivo - **Localização**: London, Reino Unido - **Fundada**: 2005 ## Contexto comercial - **Preço inicial**: € 21,00 - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, português - **Países disponíveis**: Alemanha, Bélgica, Canadá, Espanha, Estados Unidos, França, Itália, Portugal, Reino Unido, Suíça, Áustria ## Recursos - Análise de dados dos canais - Automação de marketing - CRM - Check-in/Check-out de hóspedes - Controle de estoque - Distribuição de multicanal - Formação dinâmica de preços - Gerenciamento de contatos - Gerenciamento de multicanal - Gestão da experiência do hóspede - Gestão da manutenção - Gestão de calendários - Gestão de campanhas - Gestão de canais - Gestão de funcionários - Gestão de imóveis - Gestão de leads - Gestão de parceiros - Gestão de pedidos - Gestão de promoções - Gestão de reservas - Gestão de reservas - Gestão de reservas de camping - Gestão de tarefas domésticas - Gestão de taxas - Indicadores de desempenho - Integração de GDS/OTA - Inventário de salas - Observações da reserva - Ponto de vendas (PDV) - Portal do parceiro - Processamento de pagamentos - Relatórios e análise de dados - Relatórios e estatística - Reservas em grupo - Reservas online - Reservas online - Suporte do cliente - Third-Party Integrations ## Integrações (14 no total) - Breezeway - Duve - GuestRevu - Jervis systems - KeyNest - Operto - PayPal - PriceLabs - RoomPriceGenie - Turno - UpMarket - Vrbo - Xero - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão Hoteleira](https://www.capterra.com.br/directory/20031/hospitality-property-management/software) ## Categorias relacionadas - [Software de Gestão Hoteleira](https://www.capterra.com.br/directory/20031/hospitality-property-management/software) - [Sistemas de Reservas](https://www.capterra.com.br/directory/20032/reservations/software) - [Sistemas de Gestão de Canais](https://www.capterra.com.br/directory/30678/channel-management/software) - [Software de Aluguel para Férias](https://www.capterra.com.br/directory/30616/vacation-rental/software) - [Software de Gestão de Camping](https://www.capterra.com.br/directory/31059/campground-management/software) ## Alternativas 1. [Guesty](https://www.capterra.com.br/software/159377/guesty) — 4.4/5 (480 reviews) 2. [Hostaway](https://www.capterra.com.br/software/152433/hostaway) — 4.8/5 (1597 reviews) 3. [Lodgify](https://www.capterra.com.br/software/131924/lodgify) — 4.5/5 (1311 reviews) 4. [Yanolja Cloud Solution Channel Manager](https://www.capterra.com.br/software/141727/ezee-centrix) — 4.7/5 (345 reviews) 5. [Amenitiz](https://www.capterra.com.br/software/183836/amenitiz) — 4.3/5 (251 reviews) ## Avaliações ### "Highly Recommend" — 5.0/5 > **Nikki Louise** | *28 de junho de 2022* | Hotelaria | Taxa de recomendação: 10.0/10 > > **Vantagens**: I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us. > > **Desvantagens**: A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them. > > Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet. ----- ### "Feature rich and simple to use" — 5.0/5 > **Phillip** | *8 de junho de 2021* | Hotelaria | Taxa de recomendação: 9.0/10 > > **Vantagens**: Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime. > > **Desvantagens**: We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact. > > Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too. ----- ### "7 years of pulling my hair out..." — 2.0/5 > **Sean** | *22 de agosto de 2016* | Hotelaria | Taxa de recomendação: 2.0/10 > > **Vantagens**: Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary. > > **Desvantagens**: The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports > > So many growing pains\! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable\! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us. ----- ### "Robust, Comprehensive Features and Easy To Use" — 5.0/5 > **Anthony** | *1 de fevereiro de 2023* | Hotelaria | Taxa de recomendação: 10.0/10 > > **Vantagens**: Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars. > > **Desvantagens**: Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive. > > Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors. ----- ### "Small Hotel or B\&B PMS" — 5.0/5 > **Jonathan** | *26 de janeiro de 2021* | Hotelaria | Taxa de recomendação: 10.0/10 > > **Vantagens**: The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments. > > **Desvantagens**: At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation). > > I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start ----- Página: 1 / 17\ Próximo: [Próxima página](https://www.capterra.com.br/software/66294/eviivo-suite?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/66294/eviivo-suite) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados