--- description: Tudo sobre IFS assyst: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IFS assyst - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Programas de Serviço de TI](/directory/30672/it-service/software) > [IFS assyst](/software/6742/assyst) # IFS assyst Canonical: https://www.capterra.com.br/software/6742/assyst > O IFA assyst é uma solução de gerenciamento de serviços de TI e empresas que automatiza processos e fluxos de trabalho. > > Conclusão: 4 usuários atribuíram a nota **3.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o IFS assyst? Profissionais de TI, departamentos de TI, fornecedores de serviços gerenciados. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **3.5/5** | 4 Avaliações | | Praticidade | 3.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 3.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 60% | (6/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Axios Systems - **Fundada**: 1988 ## Contexto comercial - **Preço inicial**: £ 15.000,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Reino Unido ## Recursos - Alerts/Escalation - Banco de dados do cliente - Catálogo de serviço - Controle e acesso remoto - Gerenciamento de configuração - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de contratos e licenças - Gestão de estoques - Gestão de fornecedores - Gestão de incidentes - Gestão de lançamento - Gestão de mudanças - Gestão de problemas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Macros e modelos de respostas - Portal de autoatendimento - Rastreamento de conformidade - Rastreamento de recursos - Rastreamento do custo - Relatórios e análise de dados - Roteamento automático ## Opções de suporte - Assistência 24/7 ## Category - [Programas de Serviço de TI](https://www.capterra.com.br/directory/30672/it-service/software) ## Categorias relacionadas - [Programas de Serviço de TI](https://www.capterra.com.br/directory/30672/it-service/software) - [Sistemas de Service Desk](https://www.capterra.com.br/directory/31027/service-desk/software) - [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software) - [Software de Gestão de Ativos de TI](https://www.capterra.com.br/directory/30077/it-asset-management/software) - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) ## Alternativas 1. [Vivantio](https://www.capterra.com.br/software/132880/vivantio) — 4.3/5 (178 reviews) 2. [SysAid](https://www.capterra.com.br/software/107225/sysaid) — 4.5/5 (512 reviews) 3. [SolarWinds Service Desk](https://www.capterra.com.br/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) 4. [OTRS](https://www.capterra.com.br/software/127284/otrs) — 4.4/5 (96 reviews) 5. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.5/5 (686 reviews) ## Avaliações ### "ITSM tool" — 5.0/5 > **Marco** | *19 de abril de 2019* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy of use, features, ROI, fast implementation, Quick win > > **Desvantagens**: Graphics could be improved, lots of clicks > > Very happy, easy to configure and use ----- ### "Great system, easy to learn and use." — 4.0/5 > **Susan** | *19 de abril de 2016* > > We implemented assyst in 2013 and only implemented the Incident portion. We chose assyst over their competitors for several different reasons: the automation of the Operating Level Agreement (OLA) which we were doing manually before, automated reporting, ease of use, robust knowledgebase, and were able to roll out to several of our associating organizations. We have several customizations and even with them, assyst was easy to configure. We are in the process of upgrading to the latest version and will be configuring/using Problem Management and Mobile, later this summer. We like that it is an "all in one" application, instead of having to purchase multiple applications that may or may not work with each other. We have run into a couple roadblocks with the OLA process; however, this is due to our OLA customized process and not what is out of the box. Enhancement requests and issues take a while to get fixed/implemented. One of the biggest issues we have with the system is that it is difficult to work cases if a user working in multiple departments. Support is still investigating this issue. Another con is with the searches; they could be more robust with "If this, then that" searches. There was a very small learning curve from our previous system (Remedy) to Assyst. ----- ### "Extremely powerful software, but not without its quirks" — 3.0/5 > **Avaliador Verificado** | *23 de maio de 2018* | Segurança pública | Taxa de recomendação: 7.0/10 > > **Vantagens**: The primary strength of assyst is the very thorough and well developed platform that it is built on to assist in automation or application development. After being an admin for several years, I am grateful for the extensive documentation that is available on the vendor's wiki. The integrations that are available for extending the base functionality are excellent and have enabled us to create some powerful automations to streamline some of our business processes. The tools they have to develop features within the app itself (particularly the customizer and the process designer) while a bit clunky are also very powerful tools that enable us to easily customize the software to meet the needs of our various clients. Building out the self service module has allowed our organization to realize significant time savings for our helpdesk staff. > > **Desvantagens**: While very powerful, I've also found it to be very quirky, and even quite buggy. Our team has discovered several confirmed bugs over the years, some of which have been fixed, others have not. Additionally, there are some features that seem like a no brainer to have included, but are not present, forcing us to come up with unusual and confusing workarounds to solve what seems like a simple need. We spend a non-trivial amount of time on these things, and trying to find ways to work around the design of the application to meet our business needs, when it really seems that some of these things should have been baked in from the beginning. Additionally, we've seen increased instability in the software since upgrading to the latest service pack several months ago. Fortunately, the support team has been pretty helpful, but these frustrations eat up our time and hold us back, preventing from further developing the platform to meet the demands of our organization. ----- ### "Assyst Did Not Satisfy Our Needs, So We Switched to ServiceNow" — 2.0/5 > **Chris** | *26 de dezembro de 2021* | Educação superior | Taxa de recomendação: 2.0/10 > > **Vantagens**: I did not like this software at all and was glad we made the switch to ServiceNow. It was easy to enter tickets into the system, but all other functions were lacking. > > **Desvantagens**: Outdated user interface, very challenging to learn and use, the way the information was presented was confusing, no meaningful reporting. > > Help Desk Management, configuration management, knowledge base repository -- all were very challenging to use. ## Links - [Ver em Capterra](https://www.capterra.com.br/software/6742/assyst) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Dados estruturados