Quem usa esse software?

Verizon Connect Work is designed to work with Service companies, such as HVAC, plumbers, electricians & any Companies with workers out on Job sites or delivery services.

Avaliações médias

138 avaliações
  • Geral 2.5 / 5
  • Praticidade 3 / 5
  • Atendimento ao cliente 2.5 / 5
  • Recursos 2.5 / 5
  • Relação qualidade/preço 2.5 / 5

Detalhes do produto

  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Nuvem, SaaS, web
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Ao vivo online
    Webinars
    Documentos
  • Suporte Horário comercial
    Online

Dados sobre o fornecedor

  • Verizon Connect
  • https://www.verizonconnect.com
  • Fundada em 1999

Sobre o Verizon Connect Work

Verizon Connect Work helps you manage your workers in the field. Our solution allows you to take control of your schedules, invoices, and quotes by moving them to the cloud. Collect relevant information such as site details, photos, and customer signatures while empowering your technicians with software that's compatible with their smartphones and tablets. Jobs can be customized to match the needs of each work order and added, updated reassigned, and synced with your back-office.

Recursos do Verizon Connect Work

  • Banco de dados de contatos
  • Calculadora de impostos
  • Cobrança de projetos
  • Cobrança por horas
  • Cobrança recorrente ou de assinaturas
  • Faturamento de contingências
  • Faturas personalizáveis
  • Faturação online
  • Gestão de agências de cobranças
  • Múltiplas moedas
  • Pagamentos móveis
  • Pagamentos online
  • Portal de cobrança
  • Processamento de pagamentos
  • Acesso móvel
  • Agendamento
  • Assinatura eletrônica
  • Banco de dados de contatos
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Expedição
  • Gestão de contratos
  • Gestão de estoques
  • Gestão de pedidos de trabalho
  • Orçamentos/estimativas
  • Rastreamento do histórico de atendimento
  • Relógio
  • Roteamento
  • Acesso móvel
  • Agendamento
  • Agendamento de manutenção
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Controle de estoque
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Orçamentos e estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Acesso móvel
  • Agendamentos e compromissos
  • Banco de dados de plantas
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Controle de estoque
  • Gestão da folha de pagamento
  • Gestão de contratos
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Jardinagem
  • Orçamentos e estimativas
  • Paisagismo
  • Rastreamento de irrigações
  • Roteamento
  • Acesso móvel
  • Agendamento
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Controle de estoque
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Orçamentos e estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Agendamento automatizado
  • Agendamento de aulas
  • Agendamento de compromissos
  • Agendamento de grupo
  • Agendamento de recursos
  • Agendamento em tempo real
  • Alertas/notificações
  • Cronograma de instalações
  • Gestão de reservas de quartos
  • Planejamento de pessoal
  • Várias localizações
  • Banco de dados de funcionários
  • Cobrança e faturamento
  • Controle de tempo offline
  • Controle de tempo por celular
  • Cálculo de horas extras
  • Gestão do quadro de horários
  • Horas faturáveis e não faturáveis
  • Rastreamento de vagas e licenças
  • Registro automático de tempo
  • Taxas de cobrança múltiplas
  • Agendamento
  • Banco de dados do cliente
  • Compromissos recorrentes
  • Controle de estoque
  • Gestão de contratos
  • Gestão de expedição
  • Gestão de tarefas
  • Gestão de trabalhos
  • Gestão preventiva
  • Orçamentos e estimativas
  • Roteamento
  • Agendamento
  • Apreciação do desempenho
  • Controle de comparencimento
  • Elaboração de orçamentos e previsões
  • Gestão de empreiteiras
  • Gestão de recrutamento
  • Gestão do ciclo de vida do funcionário
  • Mão de obra variável
  • Projeção da mão de obra
  • Rastreamento de habilidades

As avaliações mais úteis do Verizon Connect Work

Unkept Promises

Traduzir com Google Avaliado em 19/02/2019
Joanna D.
Office Manager
Serviços de Facilities, 13-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
3/5
Geral
5 / 5
Praticidade
2 / 5
Recursos e funcionalidades
1 / 5
Suporte ao cliente
3 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Vantagens: I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Desvantagens: When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Traduzir com Google Avaliado em 30/01/2019
Larry A.
President/CFO
Automação industrial, 13-50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
Fonte: SoftwareAdvice
3/5
Geral
3 / 5
Praticidade
3 / 5
Recursos e funcionalidades
Suporte ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.

Vantagens: Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

Desvantagens: The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".

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