--- description: Tudo sobre Convoso: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convoso - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Discagem Preditiva](/directory/30597/predictive-dialer/software) > [Convoso](/software/76768/cloud-predictive-dialer) # Convoso Canonical: https://www.capterra.com.br/software/76768/cloud-predictive-dialer Página: 1 / 17\ Próximo: [Próxima página](https://www.capterra.com.br/software/76768/cloud-predictive-dialer?page=2) > O Convoso foi projetado para vendas externas. Os clientes que usam o Convoso tiveram um aumento de 300% nas taxas de contato e de 30% na receita. > > Conclusão: 386 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Convoso? O melhor F 'ING Dialer. Desde 2006, o Convoso ajuda os call centers a dominar com ferramentas habilitadas por IA. Com a confiança de milhares de pessoas em todos os setores, a plataforma ajuda as empresas a fechar mais negócios e atingir metas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 386 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Convoso - **Localização**: Woodland Hills, EUA - **Fundada**: 2006 ## Contexto comercial - **Preço inicial**: US$ 90,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos, Filipinas, Paquistão, Índia ## Recursos - Banco de dados do cliente - CRM - Call center de ligações de entrada - Call center de ligações saída - Campos personalizáveis - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de listas - Gestão da atividade de vendas - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de leads - Gestão do fluxo de trabalho - Gravação de chamadas - IVR - Identificador de chamadas - Importação/exportação de dados - Integração de telefonia por computador - Interface do agente - Mensagens por voz - Monitoração de chamadas - Painel - Painel de atividades - Qualificação de leads - Rastreamento de chamadas - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transferência de chamadas ## Integrações (14 no total) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Discagem Preditiva](https://www.capterra.com.br/directory/30597/predictive-dialer/software) ## Categorias relacionadas - [Software de Discagem Preditiva](https://www.capterra.com.br/directory/30597/predictive-dialer/software) - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software) - [Sistemas de Telemarketing](https://www.capterra.com.br/directory/31034/telemarketing/software) - [Sistemas CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [Five9](https://www.capterra.com.br/software/132405/five9) — 4.2/5 (481 reviews) ## Avaliações ### "I’ve been using Convoso for a while" — 5.0/5 > **Jailson** | *16 de janeiro de 2025* | Contabilidade | Taxa de recomendação: 10.0/10 > > **Vantagens**: I’ve been using Convoso for a while now, and I just have to say it’s truly a game-changer. The dialer system is incredibly easy to use, intuitive, and packed with all the right features that help me maximize productivity. From automated dialing to seamless integration with CRM systems, Convoso makes it easy to stay on top of calls and keep things moving efficiently. Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it. > > **Desvantagens**: There is nothing to complain about convoso. > > Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business\! ----- ### "Best of the Best\!" — 5.0/5 > **Malik** | *16 de janeiro de 2025* | Varejistas | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy navigation, and its user friendly with no glitches > > **Desvantagens**: Nothing really this crm is the best I ever used > > My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. ----- ### "Dramatically Improved Our Contact Rates" — 5.0/5 > **Carlton** | *12 de fevereiro de 2026* | Varejistas | Taxa de recomendação: 8.0/10 > > **Vantagens**: Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams > > **Desvantagens**: Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful. > > We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo. The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics. One of the biggest advantages is the depth of features available. ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs. The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team. ----- ### "Customer Service - Reports - Confidence Level - All Needs Improvement" — 3.0/5 > **Rahoul** | *9 de setembro de 2025* | Seguros | Taxa de recomendação: 5.0/10 > > **Vantagens**: User friendly interface - The options in the main menu and the sub menu options are very much self explanatory > > **Desvantagens**: Customer Support - I am not happy at all with the customer support. Let me give you an example that fits in my experiences on most of the interactions. A day I reported a few leads without any customer on the other line. Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production. I was asked for most recent examples so I went back and this time came back with new examples within 15 minutes. Meanwhile, the issue was resolved and I was informed to get back if the issue happens again. My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that issue to happen again. Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at Convoso that day) and I got the RCA after more than 3 follow ups. The received RCA was very generic without any actions taken to prevent that issue from happening again. The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together. > > If there is something wrong operationally with Convoso I need to goto Customer Support but I don't get answers there and if something is good going, that time also I don't know why it is all good. So overall, I never build a confidence nor I get any actions or learnings. It's going good, celebrate. It has a problem, should get fixed in sometime automatically. Like restarting a laptop has solved 80% of the problems but that's not the actual troubleshooting. ----- ### "Convosso genuine review" — 5.0/5 > **Udom** | *20 de fevereiro de 2026* | Seguros | Taxa de recomendação: 9.0/10 > > **Vantagens**: Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. > > **Desvantagens**: Only thing I disliked was you need to have a stable and steady internet connection to use convosso and if your internet acts up mid call you might be logged out. > > Very good overall Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. There are many different ways to search for a call. It is very easy to find what you are looking for. Then once you get your search results, there are a lot of ways to filter them. You can even save the results for later and name it for easy reference when you go to find it again. Calls are also easy to download. My experience with Convoso has been topnotch\! ----- Página: 1 / 17\ Próximo: [Próxima página](https://www.capterra.com.br/software/76768/cloud-predictive-dialer?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Dados estruturados