17 anos ajudando empresas
a escolher o melhor software
mHelpDesk
Conheça mHelpDesk
O mHelpDesk é uma solução de software fácil e poderosa para o seu negócio de trabalho de campo, automatizando tudo, desde o primeiro contato com o cliente até o pagamento. Os clientes recebem ferramentas móveis e online incomparáveis em desempenho, confiabilidade e funcionalidade. As melhores ferramentas estão reunidas em um pacote extremamente fácil de usar e acessível, que não requer grandes investimentos iniciais. E os especialistas internos em produtos colocam você em funcionamento imediatamente.
Quem usa mHelpDesk?
O mHelpDesk é perfeito para pequenas e médias empresas estabelecidas e em crescimento que precisam de melhor organização, acesso móvel e processos de agendamento e cobrança mais eficientes.
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mHelpDesk
Avaliações do mHelpDesk
Our experience has been extremely positive. No other company would go this far for a customer.
Comentários: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Vantagens:
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Desvantagens:
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Resposta do mHelpDesk
há 7 anos
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
Quick Response
Comentários: The support team was very quick to answer & respond. Very knowledgeable.
Vantagens:
How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation.
Desvantagens:
I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software.
Resposta do mHelpDesk
há 5 anos
Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer.
Alternativas consideradas anteriormente:
Worst CRM Of All Time
Comentários:
My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product.
I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.
My company speaks with them at least 3 days/wk.
Vantagens:
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Desvantagens:
This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE!
Resposta do mHelpDesk
há 5 anos
Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know.
Ease of switching
Comentários: A++. Their customer service team answers and solves issues within minutes ! They definitely know their software and ways to make it fit your needs.
Vantagens:
This software was easy to set up, customization was a snap and it has saved so much time in the organization of each call performed and invoicing. It integrates with Quick Books immediately. No more delay in getting the information at your fingertips.
Desvantagens:
I wish there were more reports that could be run and easier to print if necessary
Excellent Platform
Comentários: The demo and set up was great! They did the hard part with our onboarding.
Vantagens:
The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.
Desvantagens:
There are report limitations. I have not been able to create a report that will include customer's email addresses.