15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça mHelpDesk

O mHelpDesk é uma solução de software fácil e poderosa para o seu negócio de trabalho de campo, automatizando tudo, desde o primeiro contato com o cliente até o pagamento. Os clientes recebem ferramentas móveis e online incomparáveis em desempenho, confiabilidade e funcionalidade. As melhores ferramentas estão reunidas em um pacote extremamente fácil de usar e acessível, que não requer grandes investimentos iniciais. E os especialistas internos em produtos colocam você em funcionamento imediatamente.

Quem usa mHelpDesk?

O mHelpDesk é perfeito para pequenas e médias empresas estabelecidas e em crescimento que precisam de melhor organização, acesso móvel e processos de agendamento e cobrança mais eficientes.

mHelpDesk Software - 1
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mHelpDesk Software - 5

Está em dúvida sobre o mHelpDesk? Compare com uma alternativa popular

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Avaliações do mHelpDesk

Pontuação média

Geral
4,3
Praticidade
4,3
Atendimento ao cliente
4,4
Recursos
4,0
Relação qualidade/preço
3,9

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
58%
4
25%
3
8%
2
3%
1
6%
Mas Idayu
Mas Idayu
Information Technology Assistant, Malásia
Usuário do LinkedIn Verificado
Petróleo e energia, 10.000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great helpdesk application

5,0 ano passado

Vantagens:

It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.

Desvantagens:

There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.

Darell
Owner, EUA
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Field Service Software for any Business to Stay Organized

5,0 há 3 anos

Comentários: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Vantagens:

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Desvantagens:

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Miles
Owner, EUA
Construção, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Functional and reliable product with ZERO updates

3,0 há 3 anos

Comentários: It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Vantagens:

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Desvantagens:

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save.

Julie
Controller, EUA
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Great Customer Support

5,0 há 5 anos

Comentários: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Vantagens:

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Desvantagens:

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Resposta do mHelpDesk

há 4 anos

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Avaliador Verificado
Usuário do LinkedIn Verificado
Educação superior, 501–1.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

For the small business owner, this is a MUST

5,0 há 4 anos

Comentários: It was suggested we try Quickbooks as well, and we did not like how that program interface looked. Too many "bells and whistles" make a program more complicated to use and harder to teach to new users.

Vantagens:

We used to rely solely on PayPal for our "small business needs" but their invoicing system was too complicated and confusing. MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on. There are other nice perks of the program, but the invoicing and billing was our main reason for choosing it and switching from PayPal as a stand-alone.

Desvantagens:

The only issue I've come across is that the app is actually more functional and intuitive than the desktop version, but seeing as how most of our transactions are done on an iPhone, the app does suffice and fit our needs.

Resposta do mHelpDesk

há 4 anos

We're happy to hear that you're having a good experience mHelpDesk's billing and invoicing! If you ever need any help or have any questions our team is here to help! www.mhelpdesk.com/support Thanks for being a customer!