Quem usa o SAP CRM?

Equipes de marketing, vendas e atendimento ao cliente em organizações de qualquer porte.

Conheça o SAP CRM

Tire o máximo proveito dos relacionamentos com os clientes aproveitando suas percepções, melhorando a eficiência e a eficácia da linha de frente, simplificando processos críticos de negócios para além dos pontos de contato do cliente e adaptando-se rapidamente às mudanças nas necessidades dos negócios e dos clientes.

SAP CRM - Informação

SAP

http://www.sap.com

Fundada em 1972

SAP CRM - Preços

O SAP CRM não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do SAP CRM a partir de US$ 58,00/mês.

Preço inicial

US$ 58,00/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Formação

Documentos

Assistência

Online

Recursos do SAP CRM

  • Acesso para Celular
  • Armazenamento de documentos
  • Cotizações e propostas
  • Geração de leads
  • Gestão de tarefas
  • Gestão territorial
  • Integração da automação de marketing
  • Integração de bate-papo interno
  • Integração de redes sociais
  • Lead Scoring
  • Marketing por e-mail
  • Segmentação
  • Sistema de calendário ou lembretes

Ver lista completa de Software CRM

  • Captura de leads
  • Distribuição de leads
  • Ferramentas de prospecção
  • Gestão de campanhas
  • Gestão do pipeline
  • Lead Nurturing
  • Lead Scoring
  • Rastreamento de fonte
  • Rastreamento de interações
  • Segmentação de leads

Ver lista completa de Software de Gestão de Leads

SAP CRM - Alternativas

Mais alternativas ao SAP CRM

SAP CRM - Avaliações

Exibindo 5 de 168 avaliações

Geral
4,1/5
Praticidade
3,7/5
Atendimento ao cliente
4,1/5
Recursos
4,2/5
Relação qualidade/preço
3,9/5
Iván B.
Gerente de Marketing Digital
Publicidade e marketing, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 14/01/2020

"Description of SAP CCS CRM"

Comentários: SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Vantagens: The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Desvantagens: Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 14/01/2020
Scott M.
Manager
Hospitais e Saúde, 501-1.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 31/07/2020

"Inventory management at its best"

Vantagens: Once you have the correct access and TCodes SAP is a powerful beast. I use SAP daily to keep an eye on inventory locations and my team is able to refurbish service equipment using SAPs processes as well keep their time and materials used for said work.

Desvantagens: SAP isn't the prettiest software as I know that might sway someone one way or the other but if you are looking for a powerful tool then it is the industry leader. It is also very clicky and the learning curve to the software is a long one but once you do your tasks a few times you won't need your notes much.

  • Fonte da avaliação 
  • Avaliado em 31/07/2020
Aneesh B.
Consultant
Varejistas
Usou o software por: Mais de dois anos
  • Classificação geral
    3,5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3,5/5
  • Atendimento ao cliente
    3,5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 19/06/2015

"An end to end solution with seamless integration capabilities"

Vantagens: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Desvantagens: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 19/06/2015
Logan M.
Distribution Specialist
Construção, 11-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 15/04/2019

"A hearty program to organize details"

Comentários: Helpful but exhaustive.

Vantagens: SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Desvantagens: I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

  • Fonte da avaliação 
  • Avaliado em 15/04/2019
Erika D.
Administrative assistant
Transporte marítimo, 5.001-10.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 22/07/2020

"SAP IS THE GREAT!"

Comentários: Improved all sales processes, customer service and support with accurate information stored in SAP

Vantagens: SAP CRM helps a lot in sales, customer service, sales analysis.

Desvantagens: It could be a little more agile depending on the company's internet

  • Fonte da avaliação 
  • Avaliado em 22/07/2020