My Clients Plus

Top notch customer service

Comentários: I love the customer service. Best I have EVER had...always helpful, always friendly. NEVER not been satisfied!!

Vantagens:

Ease of learning the capabilities.

Desvantagens:

all the clicks back and forth through programs...seems like for each task, there should be a step by step process that you are moved through. I find I am clicking back and forth a lot.

I'm a happy user

Comentários: I've used MCP for many years, and was first introduced to is when I moved from a practice with a (cumbersome) billing system into my own practice. I've also shared it with several others who have started their own practices. In addition, I've used it for demonstration purposes with masters level students enrolled in a business for therapists class. The customer service folks are knowledgeable, as well as friendly and professional. I also appreciate how quickly they respond.

Vantagens:

I like the combination of ease of use and richness of the site. It is very user-friendly and intuitive - even someone who hasn't had a lot of experience can get started pretty quickly.

Desvantagens:

I don't like that two users (even with different log in names) can't be on at the same time; the newly signing on person boots the other user off.

Advise on being user friendly

Comentários: I do really love the ease of the system. I have used it for the past 6 years. I would just like to see some changes for it to help us grow as a business. I love the customer support we receive. [SENSITIVE CONTENT] usually helps me and she is the best.

Vantagens:

This product is easy to use and the customer support I get from [SENSITIVE CONTENT] is amazing. However there are a few features needed to better the portal. I love the ease of use and support.

Desvantagens:

Some of the Cons of this software are... Invoicing is not so user friendly. I should be able to do a date range and print up all invoices at once with all dates of service showing for date range not just a total. I should not have to go in and manually do all 200 of each providers client invoices. Also no ease of access for applying rebilled payments and updates. It is not easy to update a corrected claim and chop out the previous portion so that the client understands why it was billed out twice. Also when a clients payment is taken through instamed it should show up right in their account on MC+. We have to run the payment on Instamed and then have to apply through MC+.

Been using this service for almost 10 years. The program is great and customer service is amazing!

Comentários: Efficiency and additional records of my billing transactions.

Vantagens:

I don't usually write reviews for most products, but their customer service is so helpful and friendly, every time I call, they should offer a clinic to other businesses, and especially to insurance companies, how to treat customers. I am a psychologist who sees between 8-10 patients per day, and it takes me less than a minute to submit my claims at the end of each day.

Desvantagens:

It's hard for me to get used to the newer format so I hope they still keep the old one as an option.

Simply the best!

Comentários: Colleagues will ask me how much time I spend on billing and my answer is "close to zero". The only time involved was getting it set up originally, but now I enter my note after the session and it's on it's way to billing in no time. I'm also getting paid much faster than in the past. I simply cannot say enough good things about this program!

Vantagens:

I had tried at least 3 other software programs prior to trying My Clients Plus, and this one is head and shoulders above all the rest. I think the combination of ease of use (user friendliness) and the excellent customer support are the two things that stand out the most.

Desvantagens:

There is nothing that I dislike about this program!

Basic EHR

Vantagens:

It was easy to log in and the price for the EHR itself was reasonable.

Desvantagens:

So many extra fees! The scheduling isn't hosted in-app; you have to log in to Jituzu and then Jituzu charges you for everything from client reminders to having many clients. The interface is clunky and seems dated, and navigation was not intuitive. There is also an extra fee for billing- the cheap monthly fee itself is very bare-bones.

MyClientsPlus will get the job done with little frills or extras

Vantagens:

It has the necessary components for managing a private practice (such as a psychology practice or therapist practice).

Desvantagens:

It is not the easiest to use software and seems a little outdated. I am not sure if this was just my version, but it is not the most intuitive and would sometimes lose data if not saved often or if backtracked from a page.

Easy, affordable way to submit claims

Comentários: I have been happy with the service at MyClientsPlus. The software/website has been easy to use and the customer service team is fast and helpful.

Vantagens:

User friendly, quick response time when you have questions/need support, easy to file claims

Desvantagens:

I would have liked a comprehensive tour at the start because now it seems more difficult to go back and start using things I did not start with at the beginning.

My clients is good

Vantagens:

Alot of valuable informationAnd helpful team which guide you step by step

Desvantagens:

There is bug about go back in the system

Excellent practice management product, combining a solid EMR with electronic billing

Vantagens:

Superior customer support Fair pricing Integrated uses

Desvantagens:

Sometimes wish that I could log in a second time to compare screens.

10 Year User

Comentários: Great overall experience. Many time saving features without an overabundance of mouse clicks to get things done. Fair price for the product. The product is always expanding and improving. I have, and will continue to, recommend it to other therapists.

Vantagens:

It's very easy to use, and fits into my work flow well. Doing billing and writing notes is not why I got into this field, but My Clients Plus makes those tasks about as hassle free as possible. MC+ has always had outstanding and very responsive customer service. I only have to contact them a couple times per year, but they are always fast and thorough with their responses.

Desvantagens:

It would be nice to be able to customize the list of interventions and the section with the list of treatment foci rather than having to find a template with the closest fit. It would also be nice if the items not checked in the list of interventions would not show up on the final note. Jituzu works well, but my clients have difficulty remembering the name, which seems to make them less likely to use the client portal, especially infrequent users.

Terrific Support, Very Good Deal

Comentários: The support staff is wonderful. The support staff is amazing. Like with most complex software, there is a learning curve at the beginning. These people will continue to talk you through smaller problems and make training appointments with you for more complex issues that are a little hard to wrap around at first (such as secondary insurances).

Vantagens:

This software is easy to use (once trained), saves a ton of time not having to enter insurance payment information manually, and it comes a a much more reasonable price than other therapist billing and electronic record software. I love being able to charge client's for their co-pays, co-insurances, and deductibles as soon as I get the electronic claims in. Because this happens very quickly, I save a lot of money not having to bill clients, not chasing after them two months or more after their session date, etc. I get indicators if something has gone wrong with the billing and I can easily fix it and re-submit.

Desvantagens:

I did run into one rare incident in which I was not able to bill Regence as the secondary insurance when Humana was the primary. I could run the secondary through Availity, but I looked into that and it seemed so cumbersome as to not be worth the small secondary payment.

Good Deal for Individual Practices

Vantagens:

Software is easy to navigate and quick to get up and running.

Desvantagens:

Billing clients/invoicing could be more user friendly. I sometimes find it difficult to run the specific time period I am trying to bill for.

Lovely idea, great support, but just too clumsy to use

Comentários: Need to integrate the electronic clinical record with electronic billing and revenue tracking . Great support. Software too complex to learn in two week trial window, and my initial experience with supporting software downloads indicated that to use it in the practice would take hours of learning- more than this busy practice can afford- and would be much more expensive than advertised

Vantagens:

Integration and support and invoicing and revenue tracking

Desvantagens:

Too little integration of the components. I kept needing to download and subscribe to outside programs to achieve the function promised by the initial website. I needed a lot of instruction to develop a progress note treatment plan, and needed additional software subscriptions to write a diagnosis and bill electronically

Great Resource for Clinicians

Comentários: My Clients Plus allows me to streamline all of my billing, patient information, and client notes in a way that simplifies my practice so that I can dedicate more time to my clients.

Vantagens:

Very user friendly- the site walks you though all of the steps you need to get started in addition to problem solving tips. The Customer Service Team is truly fantastic. I have called before with some ridiculously vague issue ("I'm on this page and I'm trying to click on the thingy but nothing's happening") and the team is quickly able to figure out why I'm having trouble and are able to help me able to resolve it. They are incredibly responsive, patient and knowledgeable about the product.

Desvantagens:

Occasionally, it takes a long time to load when I am trying to save a note or perform some of the function.

I'm so glad I found My Clients Plus

Comentários: Billing is easy and MCP staff is cooperative and available.

Vantagens:

It's easy to use once you know how to use it! I had lots of help from My Clients Plus staff :)

Desvantagens:

It was frustrating and cumbersome initially and then [SENSITIVE CONTENT] saved me! And I've conquered the learning curve (mostly) Now it's easy to use.

Excellent Software

Comentários: I am able to get paid within a week or two of billing since I am not having to send billing through the mail. In addition, when I make a mistake, MCP is VERY responsive, pleasant and effective in helping me fix the problem. And all at an affordable price!

Vantagens:

This software is so easy to use - I am sure I wouldn't be able to run my private practice as efficiently without it. Once client and insurance information is entered, billing (sending out the 1500 form) really is as simple as pushing a button.

Desvantagens:

Can't always run the exact report I need. And it would be nice to be able to individually customize a note on client invoices, without having to print each client invoice independently (or hand-write it in!).

Best PM/EHR software on the market

Comentários: I LOVE IT.

Vantagens:

Ease of use is number one. I used it when I first started doing my own billing about 8 years ago. Then I freaked out over ICD-9 and switched to more expensive software, which ultimately led to three different changes and guess where I ended up? Back to where I should have been all along.

Desvantagens:

In the newest version, I have to reduce the width of my page so use both up and down bars on the side to read the length of the page.

Great product Great people!

Comentários: Excellent. I use the different options for formatting my case /clinical notes; for billing; for Jituzu for clients charge accounts. I use as much as a solo provider needs.

Vantagens:

I like how user friendly it is, wonderful format, tons of options and as a mental health provider-not at IT person- I can use most of the functions w/o much support but when I do need support, the MCP team of customer support people are outstanding. I think I've used MCP for about 10 years now and I will use nothing else. Loving it from Vermont!

Desvantagens:

Can't think of anything yet. I think the Jituzu format and use took me longer than anything else on the MCP site and product.

By far the easiest to use and most affordable software out there.

Comentários: I will admit, when I first started using this software several months back, I had little actual billing experience myself as I had always had a biller in the office who took care of that side of things for me. A friend recommended this software to me and suggested I try it out when my biller unexpectedly left. I'm happy to report I was able to get everything set up and take up billing on my own relatively easily, thanks in no small part to My Clients Plus. As another reviewer stated, the initial set up is by far the longest, most tedious part of using MC+ , but once that is done, billing is a breeze. I spent some time during the first week of my FREE (always a good thing!) trial and watched the Help videos on their Help page, and I joined one of their webinars to get a better feel for how to get started and I was off and billing in no time. When I do have questions (it happens to even the best of us), their customer service is readily available and always seem happy to assist me (even when I'm having one of my "Senior Moments" and forget something simple). So far I've yet to come across a client that has tertiary insurance, as another reviewer states, so I feel, at least in my area, this is probably less common of an occurrence . What I absolutely love about this software though, above even the ease of billing, are the progress notes. There are so many to choose from, and they just make note taking so easy! I spent a couple of hours here and there setting up my "library" of notes I wanted to use, going through all of them and carefully selecting the ones that worked best for me and now I can take care of everything, from billing to notations with just a couple hours of work a week. All of this for $30 a month?! I don't know how they manage to offer that low of a price but I am sold 100%!

Easy to Use and Excellent Customer Service

Comentários: The customer service is amazing. Someone always answers the telephone and can walk you through the most complex questions to the simplest. Very friendly and easy to work with. The actual program is very user friendly and the help videos are easy to follow.

Vantagens:

The ease of using the program and the simple menu screen are some of my favorite things. Being able to see which clients have insurance issues within 24 hours makes following up more efficient. The ability to electronically receive EOB's and scheduling are also favorite features.

Desvantagens:

Not being able to add messages to individual statements.

A wonderful online billing service for a private practice therapist

Comentários: Excellent from the beginning. Very caring patient individuals work for MCP. It's cost effective to use and relatively easy to use remotely from any device or computer.

Vantagens:

It is fairly easy to use, the best aspect is the customer support. It is available and extremely helpful for the busy therapist running a private practice.

Desvantagens:

Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur. I would like to be able to control my own data backups. That is one aspect that i would appreciate having and is important to me.

review

Comentários: awesome

Vantagens:

the best software i like the most friendly user

Desvantagens:

nothing its the best software i like the most

Excellent Product and service

Comentários: Before using My Clients Plus we were spending a lot of time on the phone with insurance companies trying to straighten out issues. We have cut that time more than in half and the mistakes are human error not the product. The staff are understanding to our issues and help us correct any problems we may have. Their knowledge is fantastic and a boom for our small company.

Vantagens:

The ease of the software for our agency was a great selling point but early one the service provided by the staff was tremendous. They were with us every step of the way and helped us in the setup and continued use.

Desvantagens:

Haven't found anything yet. Any problems we may have had are mainly human error and the staff helps correct and explain them to us.

Good Software

Comentários: Great experience especially for someone starting out in self employment.

Vantagens:

It is easy to use and support services is very attentive to your needs.

Desvantagens:

Jituzu is costly. I use a separate software to meet with my clients visa Telehealth which is free. I wish My Client Plus had a Telehealth component that was free.