18 anos ajudando empresas
a escolher o melhor software
Kayako
Conheça Kayako
Com o Kayako, empresas obcecadas pelo cliente aprimoram o fornecimento de experiências de atendimento ao cliente sem esforço.
O atendimento ao cliente está mudando. Hoje em dia, seu cliente espera ser reconhecido e entendido como um indivíduo, não como um tíquete. Ao contrário dos help desks tradicionais, o Kayako conecta os pontos entre seus canais de suporte, as informações dos clientes e sua equipe.
O Kayako é usado por mais de 130.000 profissionais de suporte ao cliente em empresas de todo o mundo, incluindo a Peugeot, a NASA e Fedex.
Quem usa Kayako?
Organizações de todos os tipos e tamanhos, de microempresas a grandes corporações, confiam no Kayako para otimizar seu atendimento ao cliente.
Está em dúvida sobre o Kayako?
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Avaliações do Kayako
Powerful System, Steep Learning Curve
Comentários: Kayako is where we manage all of our client tickets. It is great for my daily work routine and allows me to stay on top of many tasks at the same time. I have been working with it for 1.5 years and it works great for me now, but the first few months took a long time to get used to. Things are not where you would think they would be. The system is VERY customizable, however, and if you have a person that can put in the work to set the system up, it can be bent to fit your specific company needs.
Vantagens:
Kayako automates a lot of the communication and tracking processes for us. Since my company has put the time into setting up Kayako to meet our companies needs, I am able to focus mostly on client communication and not administrative tasks.
Desvantagens:
The system is very particular about what you can and can't do. Things that seem like they would be obviously included do not exist (seeing all open tickets from an organization, for example), and must be either set up manually or gotten to in a roundabout way. Kayako also requires a steep learning curve and is not an intuitive system.
Kayako worked for us
Comentários: We installed the On-Prem version of Kayako and for the most part were happy with its functionality and management of our help tickets.
Vantagens:
Kayako allowed us to manage our Help Desk while keeping costs down but still providing enough functionality to streamline our support and communication to the users.
Desvantagens:
There wasn't any integration withour Scrum and Agile software tools (and it didn't have the functionality on its own) so it made it double work to move a Trouble Ticket to a Task
Kayako - It filled a need, but was replaced
Comentários: Kayako served it's purpose for several years and did a good job overall.
Vantagens:
Kayako handles general ticketing and routing reasonably well. It also provides a good self-service portal for end-users.
Desvantagens:
The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a decent system, we found that the costs and lack of support from the company were the biggest reasons we stopped working with Kayako.
We have used kayako for years now. It's very valuable to our day-to-day operations.
Comentários: Very easy to use. Helps us track hundreds of email tickets daily.
Vantagens:
It's been easy to use, and makes it easy to stay on top of many different customer issues. Whenever we have had a question Kayako support is able to fix the issue quickly in real time.
Desvantagens:
I really don't have a negative comment to say about the software. It's invaluable to our operation. Kayako customer support is alway able to assist quickly in real time.
Support system missing a CRM
Comentários:
We had Zendesk before but Kayako is a really serious support ticket system
I wish the price were better
Vantagens:
Easy to use, depending on your license is very customizable. Once the ticket is created adding notes, screenshots and files is really simple and fast
Desvantagens:
API or link to CRM directly is really needed External add on works but with serious limitations. Old kayako had a voip system to do phone calls
