Valant EHR Suite

Superior software for private practice

Comentários: We have been using Valant in our private practice for about 16 months now and love it! It is easy to use, very intuitive, and the IT support is FANTASTIC!! Initial set up was smooth with a great deal of support. Also easy up upload your own support documents. I highly recommend it!

Vantagens:

Easy to use Intuitive IT Support Set up to comply with insurance

Desvantagens:

Does not have a To Do or Reminder list to use in calendar--would love to have that When setting up NEW client, for example child of a parent already in the system, would like to be able to view parent demographics at same time to transfer information.

Valant EHR review

Comentários: overall experience is OK but could be better.
Glad someone is asking for feedback and I have provided everytime at the booth at conferences
Please look into other EHR and integrate/ personalize notes Last about 2 yrs or so valant is trying to improve compared to first 5 yrs I had used which is good.

Vantagens:

Arguably one of the best EHR for behavioral health I am using for the last 8 yrs

Desvantagens:

1) No ability to personalize the notes templates for intake / progress notes 2) Adding any measure to a note goes on the top even above Chief complaint or HPI 3) Suicide risk factors, protective factors and prevention plans should be looked at carefully and edited 4) integrate labs into EHR through quest/ lab corp and automatically added 5) Not top notch UX/UI 6) quite often down and issues with valant and occasionally drfirst. More issues with Valant 7) my staff have noticed no prompt service for customer care, takes a bit more time

Expensive and outdated but with great customer support

Comentários: n summary, high price, tired appearance and clunky performance. For a solo, cash only practice, I would suggest Simple Practice is a cheaper and comparable (often better) alternative. For prescribers - sign up for an independent e prescribing account, 600-800 per year depending on the platform. If you have a group practice and are looking to track insurance integration, this is probably Valant’s strength but if this is your primary aim, there are better alternatives on the market. Charging fees for services which are “Standard” on other platforms adds to the bloated cost. That being said, the customer service was excellent. My questions were answered by email and phone relatively quickly and I cannot thank them enough.

Vantagens:

- Calendar - scheduling/billing/notes accessed all from one screen. - Integrated CC processing. Third party processor (Elavon) provides details statements for easy bookkeeping. -Easy to submit insurance claims (albeit only after a protracted setup process with Change Healthcare) - Insurance ERA integration (not perfect - for example UHC has many subsidiaries and it requires registering each once with Change Healthcare for the ERAs to appear in Valant. This is a hugely time consuming process and I never managed to get all my payers correctly registered.) - Reliable. Minimal downtime. Support is very accessible. - Pt statements are simple and clear and superbills have been consistently accepted by payors without any issue - Able to integrate multiple providers and multiple locations. Effective for tracking insurance reimbursement from multiple payers across multiple locations. This is Valet’s key strength.

Desvantagens:

- Looks and handles like Windows Vista. Clunky and outdated. Functions are often behind multiple drop-down menus and not always intuitively bundled together.. However, it functions well enough once learnt. - Significant learning curve, particularly in understanding the billing/accounting aspects. Educational videos are detailed but incredibly dry and time consuming to work through - Integrated CC processor is expensive! An additional $2-3 per visit billed quickly adds up and is a high price to pay for convenience. - No personalization of notes/documents beyond the provided templates, many of which are outdated and redundant. There is the option to add a blank tab and use a third party software like text expander to add in templates that way. - Esignitaure for documents is an additional fee. This quickly became prohibitively expensive. I returned to using third party options such as DocuSign and Adobe Sign, both of which were cheaper. Note that this function is free with Simple Practice which is over 60% cheaper! - Note writer is tabbed, awkward and clunky. Unable to scroll through the note as a whole. Option to add Macro is outdated. I used TextExpander as it was faster, despite additional expense - The patient portal is unreliable. I had patients complain about being redirected to a portal for another practice, for example. This raised other concerns about data security and HIPAA. - Note writing tool is difficult to customize and cumbersome to operate. Notes are difficult to customize and the available options are often outdated and include multiple redundant options. - Templates were clunky and awkward to customize. The tabbed interface is cumbersome and outdated. The templates are very click heavy with a lot of redundant information and the notes generated are often bloated which makes reviewing far more labor intensive and time consuming than it needs to be. The notes are generated only as pdf files which makes searching through past documents a painful process of downloading each note in turn or downloading the whole lot, every time you need to check the plan form the last visit or the labs from two visits ago… - “Integrated” prescribing is actually a link-out to Rcopia. Cannot navigate back and forth between prescribing window and pt notes. Be aware that a standalone DrFirst account costs approximately $650 per year and the standalone experience is identical. There is no benefit of using the software “through” Valant and it is inaccurate to describe it as “integrated”. It isn’t. - Mobile app is an HTML throwback that made me nostalgic for college. Limited functionality makes it practically unusable. -Notes are turned in to pdf files on signing which makes searching or quickly reading past notes very difficult. Open each pdf individually rather than scrolling through text in the window. - Very expensive. Double the cost of some competitors. $300 + per provider plus additional costs for Rcopia and additional costs for electronic document handling and costs for patient reminders. All becomes very expensive very quickly. Unless I were filing a significant number of insurance claims or managing insurance claims across multiple locations and providers, it is hard to justify the high price tag. Even so, there are cheaper alternatives. Simple Practice has comparable functionality and is a third of the price. Even accounting for a third party e prescribing service. Patient age - this sounds minor but grows to become a major annoyance. The patients’ age is only displayed on the patient record screen so when not writing or prescribing, it involves clicking through another couple of screens in a new tab. It doesn’t sound much but, believe me, these wasted seconds add up over time and grow to become a major annoyance.

Truly Better Than Most

Comentários: The overall experience has been great. I have used many medical and mental health billing platforms and this has been the best so far.

Vantagens:

Valant has a user friendly interface, incredibly easy to use, and we can keep everything right here in the system. Customer service is great and easy to work with when anything is needed.

Desvantagens:

That you must purchase another system for claims managment. That can become super expensive and difficult moving between both systems.

Valant Review from AGMc

Comentários: Valant has been glitchy since we started using it as a practice. Granted, it has improved over the course of the past year, but I would have preferred that the glitches have been worked through ahead of our use of it instead of our practice being "the guinea pig" for it. Customer support has been pretty good about responding to tickets and offering assistance, but it is still frustrating when the response that I get is the tech team hasn't been able to duplicate the issue and to reach back out when it happens again.

Vantagens:

Schedule building is easy and looking into client charts is easy.

Desvantagens:

There are too many tabs in the therapy progress notes that don't apply to therapists using the platform. The intake document is too long and clients don't want to complete it, which means therapists are going into intakes with no client history, no understanding about why the client is coming for therapy, and having to gather all of that information in one hour. I dislike that Valant automatically takes you to a different screen when you click from, say Dashboard to Scheduler, instead of just opening a new window. The treatment plan tool is too involved and most therapists on my team don't want to use it.

The Valant experience

Comentários: I enjoy it. You always add a new features and making it more powerful. Technical support is great

Vantagens:

Functionality, ease of use, comprehensiveness

Desvantagens:

Clients sometimes have trouble logging onto telehealth

Reviewing Valant from the Nurse

Comentários: My overall experience with Valant has been very positive I believe. It has been fairly easy to navigate and find and access what I need to do my job. That said it has made my job a whole lot easier and less stressful than having to deal with , say Epic, which took me a good 2 months to learn to navigate . I feel I can do my job more efficiently when I can access what I need in less time.

Vantagens:

Valant has been the easiest EHR for me to use in navigating as a nurse. It is easy to pend medications for Providers to sign off on, easy to put notes in a chart when patients call. I find most aspects very user friendly and enjoy sending PA's from the Dashboard also instead of going to Cover My Med's.

Desvantagens:

The thing I like least about Valant would be the difficulty in selection of Pharmacy's in Rcopia at times. That can be a real pain.

We love Valant!

Comentários: We love the secure message feature. Another feature we rely on are the automated appointment reminders. Our patients heavily rely on them too.

Vantagens:

This is a very user friendly platform. I'm not the most computer savvy person, and the knowledge base is a fantastic resource if I ever need a refresher on how to do anything. Valant is always coming out with upgrades and new features that continue to effectively help with time saving, patient relations etc.

Desvantagens:

The hold times to get through to someone over the phone for help can be quite long. Fortunately, a lot of information can be found in the knowledge base, but sometimes you need to speak to an agent and the hold times can be excessive.

I AM SORRY TO GO!

Vantagens:

I LEARNED THE SYSTEM FAIRLY QUICK. IT SEEMED TO BE USER FRIENDLY. I AM SORRY TO SEE YOU GUYS LEAVE.

Desvantagens:

I DID NOT LIKE THE FACT THAT IT TOOK YEARS FOR US TO GET TO THE POINT WHERE IT WAS FULLFILLING OUR NEEDS.

TERRIBLE CUSTOMER SERVICE

Comentários: We have had problems with getting any customer service and help with technical issues. They have told us for at least 2 years that an upgrade was coming to the system so we did not change after the first year because we were holding out, but now it has been too long and we are seeking a new provider.

Vantagens:

Ease of use with scheduling and documenting

Desvantagens:

If you ever want to add a user, make changes, have questions for support they take weeks to respond and typically do not resolve your issue. We have had problems with the e-prescribe since day one (3 years ago) and it has yet to be resolved. We have also been told since day one that they were upgrading the system soon so that other features like payment online could be taken and we are still waiting on this.

Using valent for mental health services

Comentários: Overall, I would have to say that I would suggest valent to other mental health providers. They won’t be disappointed.

Vantagens:

Scheduling, claims denials, and ERA’s are items that stand out above, and beyond any other system I have used

Desvantagens:

The only downfall I feel is the client portal. A lot of clients have trouble getting onto the portal because it is not supported by many browsers. And a lot of clients use their phone.

Great EHR for Mental health/Substance use therapist

Comentários: Great. Works like it should 99% of the time and I only have one problem with it and that problem is not that big of a deal to me. I would recommend highly for mental health/substance use therapist note, documentation and scheduling.

Vantagens:

Easy to use for the most part and well organized. Easy to find what I need and works as intended with a high reliability.

Desvantagens:

I only really have only one con to report about Valant and that is when using the templated notes from last on one, just one, of our templates, we use several templates, does not always pull the last information correctly, we make a template in Word unique to our office and Valant uploads it to their EHR. Not a hugh problem and I would still recommend Valant 10/10 as this is not anything more than a minor inconvience.

Everything you need with ease of use

Comentários: I can complete my work very quickly in a short amount of time each day. I do all the billing and insurance for a few clients in Valant and the ease of use of the system makes my job easy.

Vantagens:

It’s so user friendly. Everything is at your fingertips with just a couple of clicks. You can move from Billing to Appointments to health records without having to search around. You don’t need a lot of training.

Desvantagens:

If you could move from one patient to the next without clicking in and out of patients tab would be helpful to me.

I love Valant

Comentários: Great experience and very happy that I choose this program to go with.

Vantagens:

This is an extremely easy to use EHR suite that has made starting a private practice extremely easy. The formats for treatment plans, intakes and progress notes ensure I will be in compliance with insurances.

Desvantagens:

Customer service now does not respond as quickly as they used to.

Valant Review

Vantagens:

I like that it is all in one for scheduling, billing, and documentation.

Desvantagens:

Customer service is wonderful once you get a hold of them, but hold times are too long.The prospective patient feature is a great idea, but needs work.I have connectivity issues with Valant on a regular basis, but I can go to other web sites without trouble at that same time.I’d like for prospective patients to be able to schedule appointments directly into providers’ schedules, pending provider approval.I’d like Valant to add a couples and a families mechanic. Right now there is no graceful way to facilitate this work.

Valant gets 5 Stars

Comentários: I continue to recommend Valant to medical practices, because it is able to manage the day to day office procedures in one software as well as integrating well with other software vendors like Dr. First. I like the fact that as a Practice Admin, I can log in with a separate login, and train or simply manage only the details that are important to the provider.

Vantagens:

Valant is a comprehensive EMR/Accounting software for medical practices.

Desvantagens:

Valant continues to improve its interface and phone app.

Would recommend Valant for Mental Health

Comentários: The reason we have stayed with Valant since 2016 is the ease of navigating the flow of the work. Documentation and the way it prints out in a professional manner is a plus, customer service - especially for billing - they go above and beyond to resolve issues/answer questions. Never make you feel inadequate. Appointment reminders have made a huge difference in reducing no shows.

Vantagens:

Customer support is awesome. Usually the wait time to talk to a live person is short and usually the person answering the phone can resolve the issue without having to escalate it. The billing system takes time to understand how all pieces work together - but after practice and the assistance of customer support - it is user friendly, efficient use of my time.

Desvantagens:

The department that has the worst customer service is accounting for sure. They do not return voicemails and only respond to emails. However, some issues/questions are better resolved by a quick phone call vs. multiple emails back and forth.

Mental Health

Comentários: Essy to.learn and navigate. No problems with managing daily notes, treatment plans and discharges

Vantagens:

Easy to use and able to manage other documents on the system

Desvantagens:

Some intermittent connection issues but very infrequent

Best EMR I’ve used

Comentários: Very impressed and pleased. The product is intuitive and saves me time in documentation.

Vantagens:

The product is intuitive and customizable

Desvantagens:

I would like to be able to submit suggestions for additional measures without making a ticket that does not have options that apply easily.

The Good, The Bad and The Ugly of Using Valant

Vantagens:

Having easy access to the suite on a 24/7 basis is great. The cite is rarely down.

Desvantagens:

The interface between Change Health Care and Valant has been most disappointing; taking months to resolve this issue has resulted in 3 months of denied claims for multiple clients that now requires an appeal process.

Valant review

Comentários: Good customer support. I felt confident when first using the product 2nd to excellent training/in-service.

Vantagens:

Ease of use. Reliable service. Excellent new training program.

Desvantagens:

I really have no issues with the product.

Great features, but its customizability makes it too complex

Vantagens:

great features that enable you to customize every aspect of the practice, from charting to calendaring to billing.

Desvantagens:

Too many options! It was difficult to navigate to what I needed to do because there are so many features to sift through.

Love Valant EHR Suite

Comentários: I have had a great experience using Valant EHR Suite. I like how you can keep track of everything that is being entered within the system.

Vantagens:

I like how easy it is to move around the system. I like that it has several different reports to manage the workflow.

Desvantagens:

I have not found anything that I feel I do not like about about Valant EHR Suite.

Lacks adequate product support

Vantagens:

Specialist capability and prescribing capability

Desvantagens:

Customer support and price. I wouldn’t have minded paying for it if only I could get customer support. I felt, as a sole practitioner Valant didn’t value the relationship

Valant IO

Comentários: Automation of credit card processing has generally been less time-consuming than our prior manual system.

Vantagens:

Client appointment setting and billing function.

Desvantagens:

Product updates can be unreliable. Our case in point...in one roll-out in June, appointments that were billed were captured in the credit card interface without error, but the corresponding payments were not credited to the underlying client records. As a result, we had to manually correct those errors, which was time-consuming, and the downtime caused other problems internally.