Quem usa o HappyFox?

Mais frequentemente usado por equipes de TI, atendimento ao cliente, operações, instalações, RH, marketing e finanças. O HappyFox é muito versátil, sendo ideal para empresas de qualquer tamanho.

Conheça o HappyFox

O HappyFox é um software de suporte ao cliente baseado na Internet e hospedado na nuvem. Ele ajuda a monitorar e gerenciar todas as solicitações de suporte ao cliente em vários canais, como e-mail, chat, redes sociais e telefone, em um sistema centralizado de tíquetes de suporte. A integração com outros aplicativos da Internet, como CRM, bate-papo ao vivo, aplicativos de monitoramento de voz e rastreamento de erros, torna o suporte muito prático. Consultas semelhantes de suporte ao cliente podem ser resolvidas usando ações enlatadas e regras inteligentes para automatizar as respostas. Os fóruns da comunidade ajudam os clientes a se conectarem.

Detalhes do HappyFox

HappyFox

http://www.happyfox.com/

Fundada em 2012

Preço do HappyFox

O HappyFox não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do HappyFox a partir de US$ 24,00/mês.

Preço inicial

US$ 24,00/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Online

Recursos do HappyFox

Sistemas de Atendimento ao Cliente
Alertas/transferência
Assistente virtual
Base de conhecimento
Bate-papo ao vivo
Gerenciamento de e-mails
Gestão de call centers
Gestão de compromissos
Gestão de filas
Gestão do fluxo de trabalho
Indicadores de desempenho
Integração de redes sociais
Portal de autoatendimento
Questionários e feedback
Catalogação/Categorização
Colaboração
Fóruns de discussão
Gestão da base de conhecimento
Gestão de conteúdo
Pesquisa de texto completo
Portal de autoatendimento
Árvore de decisão
Ações corretivas (CAPA)
Classificação de reclamações
Gerenciamento de comentários
Gestão de casos
Gestão de formulários
Gestão de questionários
Gestão do controle de qualidade
Monitoramento das redes sociais
Portal de autoatendimento
Rastreamento de edição
Rastreamento de reclamações do cliente
Roteamento
Alertas/transferência
Armazenamento de documentos
Bate-papo em tempo real
Comunicação multicanal
Gestão da base de conhecimento
Gestão de ativos de TI
Gestão de tíquetes
Gestão do SLA (acordo do nível de serviço)
Imagem de marca personalizável
Integração de e-mail
Portal de autoatendimento
Rastreamento de interações
Roteamento automático
Supervisão de rede
Agendamento de problemas
Auditoria de problemas
Gestão da base de conhecimento
Gestão de atribuições
Gestão de escalonamento
Gestão de projetos
Gestão de tarefas
Painel
Problemas recorrentes
Acesso remoto
Assinatura eletrônica
Bate-papo ao vivo
Chat com vídeo
Colaboração
Conferência virtual
Gerenciamento de reuniões
Gestão de tarefas
Monitoramento da atividade dos funcionários
Rastreamento de fuso horário
Softphone
Suporte remoto

Avaliações do HappyFox

Exibindo 5 de 78 avaliações

Geral
4,6/5
Praticidade
4,5/5
Atendimento ao cliente
4,6/5
Recursos
4,3/5
Relação qualidade/preço
4,5/5
Abimbola K.
Customer Support Team Lead
Entretenimento, 51-200 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 16/07/2018

"Happyfox is changing the way helpdesk solutions run."

Vantagens: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.
I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc
I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Desvantagens: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

  • Fonte da avaliação 
  • Avaliado em 16/07/2018
David O.
Vice President Global Education
E-Learning, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 09/08/2019

"HappyFox Happy User"

Comentários: Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey.

Vantagens: The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer. When I originally set up Helpdesk I was a novice in how each part fit together to create a whole solution with meaningful KB, Ticketing, Categories, and Automation. The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

Desvantagens: I like most everything about the HappyFox Help Desk and HappyFox Chat applications. The initial setup was painful and required some back-ed programming to support the way in which I wanted the Support Center page layout to appear. The support staff at HappyFox tell me that a new release of HelpDesk includes tools that simplify the UI whereby the Administrator can change the way in which items, articles, products and sections are displayed.

  • Fonte da avaliação 
  • Avaliado em 09/08/2019
Richard T.
Director
Hotelaria, 13-50 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    1/5
  • Praticidade
    1/5
  • Recursos e funcionalidades
    1/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    1/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 11/12/2016

"DO NOT PURCHASE HAPPYFOX"

Comentários: We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.
Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

Vantagens: Great looking product
Good website
Good information

Desvantagens: Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 11/12/2016
David S.
Senior Web Developer
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 05/06/2018

"Not too complex, not a ton of features, but it does do and accomplish exactly what it says."

Comentários: Finally found a way to organize all support issues and questions in one place rather than using a [email protected] email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.

Vantagens: HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.

Desvantagens: There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing

  • Fonte da avaliação 
  • Avaliado em 05/06/2018
Julian B.
Director
Varejistas, 13-50 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 26/10/2016

"Outstanding Help desk software at an attractive price"

Comentários: We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work. HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow. All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

Vantagens: Easy to use, economic, full featured, integrates with Magento

Desvantagens: Nothing

  • Fonte da avaliação 
  • Avaliado em 26/10/2016