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Conheça HappyFox Help Desk

O HappyFox é um software de suporte técnico baseado na nuvem. Com recursos integrados, incluindo tíquetes e gestão de tarefas, ativos e conhecimento. Crie tíquetes recorrentes ou use outros recursos de automação para melhorar o tempo de resposta do suporte. Os recursos mais populares incluem respostas prontas, ações em massa, horário de trabalho, modelos de tíquete, regras inteligentes e relatórios em tempo real.

O HappyFox pode ser configurado com facilidade e oferece uma interface intuitiva.

Quem usa HappyFox Help Desk?

Mais frequentemente usado por equipes de TI, atendimento ao cliente, operações, instalações, RH, marketing e finanças. O HappyFox é muito versátil, sendo ideal para empresas de qualquer tamanho.

HappyFox Help Desk Software - 1
HappyFox Help Desk Software - 2
HappyFox Help Desk Software - 3

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do HappyFox Help Desk

Pontuação média

Geral
4,6
Praticidade
4,5
Atendimento ao cliente
4,6
Recursos
4,4
Relação qualidade/preço
4,5

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
67%
4
27%
3
2%
2
2%
1
1%
Abimbola
Abimbola
Customer Support Team Lead, Nigéria
Usuário do LinkedIn Verificado
Entretenimento, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Happyfox is changing the way helpdesk solutions run.

5,0 há 6 anos

Vantagens:

First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Desvantagens:

It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Clay
Network Administrator, EUA
Gestão da educação, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

HappyFox Help Desk Review

5,0 há 2 anos

Comentários: Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten.

Vantagens:

What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket.

Desvantagens:

I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you.

Gestione
Marketing Director, EUA
Transporte marítimo, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Friendly Solution to Make Communications Sppedy

5,0 mês passado Novo

Vantagens:

HappyFox has made ticketing reliable, where incredible and quick support is well shared.

Desvantagens:

HappyFox is intelligent in making the customer conversation going and solid.

Alex
Alex
Owner, EUA
Usou o software para: 6 a 12 meses
Fonte da avaliação

Overall good product but with hidden gotchas

3,0 há 7 anos

Comentários: We have a place to store tickets. That is it. We are not seeing the full benefits of a good ticketing system because it lacks so many simple features.

Vantagens:

Nothing in particular jumps out at us. It is no different than most other products in the same category. It has the same basic features as the big names.

Desvantagens:

Does not support daylight savings time. In order for your time/date stamps to look right when viewing tickets, every user has to adjust their personal time zone. Since we are Eastern, that meant we had to select Atlantic during DST. Then when it switches back, we need to remember to go in and change it back to EST. No plans from them to address this bug. We disposed of several older SLAs (no tickets ever tripped them). They still show up in the report when you export the SLA data. They show as inactive but why? They were removed and there is no data associated with them. Staff Name tag. This one is rich... on a Notification to the caller (New or Reply), it inserts the name of the agent making the update or writing the ticket. On a notification to staff (New or Reply), it shows the name of the person the notice went to. Why on earth would I need to see my name when it comes to me? It doesn't work in Smart Rules either. It only adds a name when you "Assign" the ticket to someone and it is the assigned to, not the agent writing the update. Support has been great, but the product has so many holes in it, we really can't use it right. We have been using it for 8 months and we are not seeing any cost benefit because we have to spend so much time working around bugs, beating reports into submission, or reviewing tickets to check field values since you can't limit who can enter some data.

Avaliador Verificado
Usuário do LinkedIn Verificado
Varejistas, 1.001–5.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Customizable to every need

5,0 há 4 anos

Comentários: The customer service from the team is beyond exceptional. Best ever.

Vantagens:

It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.

Desvantagens:

It is difficult to set up but the team is very helpful.