--- description: Tudo sobre KBPublisher: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KBPublisher - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [KBPublisher](/software/83322/kbpublisher) # KBPublisher Canonical: https://www.capterra.com.br/software/83322/kbpublisher Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/83322/kbpublisher?page=2) > O KBPublisher é um software de gestão do conhecimento. Reduz a necessidade de suporte ao cliente e aprimora a produtividade da equipe. > > Conclusão: 15 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Suporte ao cliente**. ----- ## Resumo ### Quem usa o KBPublisher? O KBPublisher é adequado para empresas que variam de pequenas a grandes empresas e organizações bem estabelecidas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.2/5** | 15 Avaliações | | Praticidade | 4.2/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.3/5 | Com base em avaliações gerais | | Recursos | 3.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 30% | (3/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Double Jade - **Localização**: Wilmington, EUA - **Fundada**: 2008 ## Contexto comercial - **Preço inicial**: US$ 198,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Alemanha, Canadá, Estados Unidos ## Recursos - Catalog Management - Ferramentas de colaboração - Gestão da base de conhecimento - Gestão de conteúdo - Pesquisa de texto completo - Portal de autoatendimento ## Integrações (1 no total) - Meta for Business ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) ## Alternativas 1. [Confluence](https://www.capterra.com.br/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.com.br/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.capterra.com.br/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.com.br/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.com.br/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Avaliações ### "First-Class Knowledgebase: just add water" — 5.0/5 > **David** | *29 de junho de 2015* > > Seven years ago, a small group of legal services organizations had been stuffing PDF files of training materials and government directives into a single HTML file on one of our websites. This was the best we could do back then to share our wealth of information on public health insurance programs with the public. We knew that we could do better, and decided to build our own website, as a joint venture between these four groups. We had no funding to do this, and were all stretched extremely thin by our existing obligations to represent low-income clients. Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs. For a tiny fraction of what we would have spent to get a custom website, we got a fully-formed knowledgebase system that JUST WORKED. Installation was as easy as one could hope for (we had our website admin on hand to deal with PHP and SQL issues). Administration on the back-end is a breeze. The latest version provides dirt-simple method for adding custom HTML (including Google Analytics tracker) and images. Very configurable. We have disabled many features that we don't need but which I think most people would find very helpful (comments, rating, subscriptions). I love the auto-RSS, workflows, automation, and built-in reports. The customer support is amazing. Evgeny personally responds to my requests, and is always courteous and helpful. My favorite thing is how our content authors can figure out the interface without constant hand-holding from admin (me). It has become an organic system that is mostly self-pruning, and is now relied upon by 15,000 users per month. ----- ### "Best KB Hands Down" — 5.0/5 > **Johhny** | *15 de março de 2017* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: Ease of use. > > What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a long lasting relationship. ----- ### "Decent product, limited in team capability; malicious support" — 3.0/5 > **Avaliador Verificado** | *17 de fevereiro de 2019* | Segurança de rede e informática | Taxa de recomendação: 0.0/10 > > **Vantagens**: It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix. > > **Desvantagens**: We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional. > > Support was sarcastic and unprofessional, and not willing to provide phone access to clarify my issue which they clearly didn't understand. I repeated the initial issue several times throughout the course of our three-day correspondence. He just didn't get it. ----- ### "Great software package. Easy to use for administrator and users." — 4.0/5 > **Guido** | *4 de maio de 2015* > > We use this software to share technical knowlegde inside our Service and Support department. Right now also our Sales department is happy to use this simply shared information wich is always available for them. We already used this software in a earlier V2 release . Now we did a new installation in the latest V5 release and made an import from our old dbase to the new one. All with automatic dbase conversions and imports without any problems. This newest version gives us a lot of great new features to work with. ----- ### "More than a Wiki" — 5.0/5 > **Frank** | *30 de junho de 2015* > > KBPublisher is a great product. We use it since many years. It is fast, easy to explain and it reduces requests from customers on FAQs. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/83322/kbpublisher?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/83322/kbpublisher) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Dados estruturados