--- description: Tudo sobre BeyondTrust Remote Support: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BeyondTrust Remote Support - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [BeyondTrust Remote Support](/software/86962/bomgar) # BeyondTrust Remote Support Canonical: https://www.capterra.com.br/software/86962/bomgar Página: 1 / 82\ Próximo: [Próxima página](https://www.capterra.com.br/software/86962/bomgar?page=2) > O BeyondTrust Remote Support (anteriormente Bomgar Remote Support) acessa e dá suporte com segurança a qualquer dispositivo ou sistema, em qualquer lugar do mundo. > > Conclusão: 2009 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o BeyondTrust Remote Support? O BeyondTrust Remote Support oferece os recursos necessários para as organizações de TI e suporte ao cliente de nível empresarial. Disponível a todos os setores. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 2009 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: BeyondTrust - **Fundada**: 1985 ## Contexto comercial - **Preço inicial**: US$ 1.995,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, francês, holandês, inglês - **Países disponíveis**: Alemanha, Austrália, Canadá, Estados Unidos, Reino Unido ## Recursos - Acesso sem supervisão - Alerts/Escalation - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Compartilhamento de arquivos - Compartilhamento de tela - Comunicação multicanal - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de colaboração - Gerenciamento da sessão de usuário - Gerenciamento de credenciais - Gerenciamento de senhas - Gestão de acesso - Gestão de conformidade - Gravação de sessão - Monitoramento remoto e gestão - Portal de autoatendimento - Relatórios e análise de dados - Resolução de problemas - Third-Party Integrations ## Integrações (13 no total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Programas de Assistência Remota](https://www.capterra.com.br/directory/30928/remote-support/software) - [Software de Gestão de Acesso Privilegiado](https://www.capterra.com.br/directory/31238/privileged-access-management/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.com.br/software/181775/zoho-assist) — 4.7/5 (1376 reviews) 2. [TeamViewer ONE](https://www.capterra.com.br/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.com.br/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.capterra.com.br/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avaliações ### "Reliable and Secure Remote Support" — 4.0/5 > **Priyanka** | *6 de janeiro de 2025* | Software | Taxa de recomendação: 8.0/10 > > **Vantagens**: Its easy to use and super secure. The session recordings and reports are helpful, and it works well across platforms. It’s reliable and gets the job done. > > **Desvantagens**: Its bit pricey, especially for smaller teams. The setup process can be a bit complicated, and it took time to fully integrate with other tools. > > Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities. ----- ### "BeyondTrust is required for remote access control" — 5.0/5 > **Sebastián** | *15 de fevereiro de 2025* | Serviços ao consumidor | Taxa de recomendação: 10.0/10 > > **Vantagens**: What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. > > **Desvantagens**: Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. > > It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. ----- ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" — 2.0/5 > **Vince** | *21 de março de 2025* | Serviços de informação | Taxa de recomendação: 4.0/10 > > **Vantagens**: I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications > > **Desvantagens**: The system is very poor in managing Remote Desktop screen resolutions. > > Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. ----- ### "A Great Remote Support Solution For Business" — 5.0/5 > **Cristian** | *16 de dezembro de 2024* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. > > **Desvantagens**: All features works. No problems to report. ----- ### "Easy to use remote support solution" — 5.0/5 > **Temitope** | *27 de agosto de 2022* | Telecomunicações | Taxa de recomendação: 10.0/10 > > **Vantagens**: Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. > > **Desvantagens**: For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. > > The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. ----- Página: 1 / 82\ Próximo: [Próxima página](https://www.capterra.com.br/software/86962/bomgar?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/86962/bomgar) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados