AppFolio Property Manager

AppFolio Property Manager

da AppFolio

Quem usa AppFolio Property Manager?

Gerentes de residências, alojamentos de estudantes, comércios, associações comunitárias e propriedades de portfólio misto que gerenciam mais de 50 unidades.

O que é AppFolio Property Manager?

A AppFolio fornece um software de gerenciamento de propriedades tudo-em-um e móvel para gerentes de residências, comércios, alojamentos de estudantes, proprietários de imóveis, condomínios e propriedades de portfólio misto comercializarem, gerenciarem e expandirem. Ideal para empresas complexas em crescimento, o AppFolio inclui recursos para dar suporte ao gerente moderno: aplicativos e concessões online, portais de proprietários e residentes, pagamentos online, triagem interna, solicitações de manutenção, inspeções móveis, mensagens de texto em massa e geração de relatórios e contabilidade robustas.

AppFolio Property Manager - Informação

AppFolio

https://www.appfolioinc.com/

Fundada em 2006

AppFolio Property Manager - Preços

AppFolio Property Manager a partir de US$ 250,00/mês. AppFolio Property Manager não possui uma versão gratuita, mas oferece versão de teste grátis. Veja mais informações sobre preços do AppFolio Property Manager abaixo.

Preço inicial

US$ 250,00/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do AppFolio Property Manager

Software HOA
Administração de website
Banco de dados de associados
Banco de dados de imóveis
Gerenciamento de documentos
Gestão de calendários
Gestão de comitês
Gestão de eventos
Gestão de pedidos de trabalho
Processamento de pagamentos
Acompanhamento de inquilinos
Administração de impostos
Administração de website
Banco de dados de proprietários
Cobrança e faturamento
Consulta de crédito
Cálculo de taxa de atraso
Gerenciamento de contatos
Gestão da manutenção
Gestão de carteira
Gestão de despesas
Gestão de propriedade residencial
Gestão de seguros
Portal do inquilino
Portal do proprietário
Processamento de pagamentos
Propriedades comerciais
Rastreamento de aluguéis
Rastreamento de locação
Rastreamento de vagas
Banco de dados de inquilinos
Banco de dados de proprietários
Classificação de locação
Cobrança e faturamento
Gerenciamento de contatos
Gestão de carteira
Gestão de imóveis
Gestão de sub-locação
Locação residencial
Locações comerciais
Locações varejistas
Administração de website
Classificados de emprego
Comunidades de associados
Controle de eleições
Diretório de associados
Gestão de arrecadação de fundos
Gestão de associação
Gestão de capítulos
Gestão de comitês
Gestão de dívidas
Gestão de eventos
Gestão financeira
Marketing por e-mail
Portal do associado
Acompanhamento de inquilinos
Administração de impostos
Administração de website
Consulta de crédito
Gestão de vagas
Pagamentos online
Portal do inquilino
Adicionar & Editar Fotos
Biblioteca de comentários
Inspeções comerciais
Inspeções residenciais
Modelos
Orçamentos de reparação
Processamento de pagamentos
Rascunho à mão livre
Resumo de relatórios
Vídeo
Alertas da datas críticas
Análises de fluxo de caixa
CRM
Gestão de carteira
Gestão de marcas
Gestão de transações
Para avaliadores
Para corretores da bolsa
Para gerentes de propriedades imobiliárias
Para investidores
Planejamento estratégico

AppFolio Property Manager - Avaliações

Exibindo 5 de 1.489 avaliações

Geral
4.6/5
Praticidade
4.5/5
Atendimento ao cliente
4.4/5
Recursos
4.4/5
Relação qualidade/preço
4.4/5

Amazing Property Manager for Small-to-Medium Companies

Avaliado em 20/12/2019
Drew S.
Assistant Operations Manager
Imobiliárias, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Vantagens: First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Desvantagens: I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Resposta dos fornecedores

por AppFolio em 30/12/2019

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Appfolio makes our business run smoothly!

Avaliado em 17/12/2019
Sarah D.
Owner
Imobiliárias, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação 
Fonte: SoftwareAdvice
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Appfolio adds so much value to the services we provide to our HOA clients. We wouldn't want to do business without it.

Vantagens: Appfolio is so easy to use, both for us as managers and for homeowners using the portal. Appfolio has spent a great deal of time figuring out which features are the most beneficial and perfecting those features.

Desvantagens: There are a few very minor technical things but I am sure they will get fixed as Appfolio is constantly making improvements.

Resposta dos fornecedores

por AppFolio em 30/12/2019

Thanks, Sarah! We're so glad you are finding AppFolio easy to use with your HOA portfolio and look forward to continuing to partner with you!

Very Nice Property Management Solution

Avaliado em 11/12/2019
Cj A.
Accountant
Imobiliárias, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
4/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I have used Appfolio as a maintenance technician, property manager and now accountant for the whole portfolio and I have had a pretty easy time with it every step of the way. I would recommend to at least give it a try before selecting another software.

Vantagens: Easy to use for users of all skill and job levels. Makes tracking Receivables and Payables very simple. Constantly being updated and enhanced with new features at no new cost (some do cost but the majority are free updates) Customer support is always quick to help and respond. I feel like I get the same support agent 95% of the time, which makes it feel comfortable and like a working relationship rather than some random customer support person every time.

Desvantagens: Some of the editing and finer tuning options are lacking. (Example: not being able to rearrange line items on a bill or journal entry. You can only delete or add new to the bottom, no editing between without having to manually redo everything from the edit down.)

Resposta dos fornecedores

por AppFolio em 30/12/2019

Thanks, CJ. We appreciate you leaving us a review. We are constantly listening to your feedback to inform our product and we'll be sure to forward your feedback to our Product Team! It's great to hear that you are using AppFolio in all areas of your business.

Sad to be looking elsewhere.

Avaliado em 11/08/2018
Tara D.
Residential Property Manager
Imobiliárias, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
3/5
Geral
3/5
Praticidade
3/5
Recursos e funcionalidades
2/5
Atendimento ao cliente
3/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Vantagens: Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Desvantagens: Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

Resposta dos fornecedores

por AppFolio em 21/08/2018

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.

Powerful - Easy to Use and Learn

Avaliado em 10/12/2019
Jon G.
Realtor - Property Manager
Imobiliárias, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
4/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: AppFolio has been able to streamline and give so much more efficiency for day to day operations that we're able to scale our business at a much more dramatic pace.

Vantagens: The all encompassing ability to power a website to sophisticated accounting, maintenance controls, tenant/owner communications is all at your fingertips anywhere with a mobile device or computer.

Desvantagens: If you're not a seasoned bookkeeper and you're managing somewhat sophisticated accounting of properties, you can dig yourself a hole real quick.

Resposta dos fornecedores

por AppFolio em 30/12/2019

Hi Jon, thanks for taking the time to leave a review. We know transitions to any new software solution can be tough and we're glad you chose AppFolio to streamline your business!