Tix

Easy to Use

Vantagens:

We wanted a ticketing software that was easy to use for us and our guests and Tix has been great so far.

Desvantagens:

How the group rates are set up is a little funky.

Great platform and customer service !

Comentários: Not thrill with pronouns listed on emails from the team. This is divisive / political and has no place in the corporate world but Customer service makes up for it.

Vantagens:

Easy to use! Great customer support! I highly recommend Tix.com

Desvantagens:

Cant keep my credit card on file but other than that all is good.

tix review

Comentários: been working with for many years.

Vantagens:

multiple function options that help sort and set up

Desvantagens:

integration with credit card machine. easier understand of email management

Tix is my go-to ticketing system

Comentários: I’ve been a tix.com customer for many years now and am impressed how the system continues to grow and expand with the changes in the industry. Plus, as I mentioned below, their customer service is the best.

Vantagens:

Tix is a very friendly system to use. I like how it has all the features I need for small & mid-size events, yet their customer service treats me as if I’m their largest client. They have the BEST customer service in the industry, hands down. I’ve used them for many different events of all shapes and sized and am consistently happy and impressed.

Desvantagens:

Honestly, the only thing I can come up to complain about is that sometimes tix opens a bunch of windows and I can get confused as to which I’m working in. The good news is that it doesn’t seem to cause any issues. I just close them and start again, no harm, no foul.

Tix.com has been a Game Changer for us...

Comentários: Overall Experience: Wonderful. Marvelous. Game Changing.
I am now able to do many things that I could not do before:
-Number one is that I have someone I can call with ideas, questions, problems, issues. [SENSITIVE CONTENT]always answers the phone, and she always helps me.
-I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order.
-I can measure trends in attendance - which Visiting Teams attract better crowds.
-I can easily report our ticket sales and expected revenue for cash flow purposes.
-I can know which games have more kids coming, or more adults...we can tailor to the expected crowd.
So many metrics are available to our organization that we just never had before.

Vantagens:

Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.

Desvantagens:

Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out of the database when fans are streaming into the ballpark, and it can take a while to get help in these situations. Minutes are critical to us when the gates open. The person who answers the phone has to collect a lot of information from me about my account and what the problem is, and then the person who can help takes time to call back. I get it. But if there were a way to streamline this process, it would avoid a critical cardiac event on my part. Maybe if I had a User Code or a User Number that would be "one stop shopping" for delivering the critical information about my account to the Helpers on the other end of the line...? Dunno. It does not happen often, so it's not a deal-breaker by any means. When I finally get to the helper-person, they are always helpful. I will say that some of it is a training issue on our side, but faster/more responsive connection to helpers "after hours" would be a definite plus.

Tix Cares! *Best ticketing Company...Bar none.

Comentários: I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!

Vantagens:

Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.

Desvantagens:

Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

Best Ticketing Service By Far

Comentários: Tix are great to deal with. Very honest and don't add hidden fees. What they say that they will do happens.

Vantagens:

It is an easy company to deal with. The ticketing is very professional and efficient.

Desvantagens:

We need some training with setting up our ticketing so that we have more control without needing help.

Tix is a great partner for our venue

Comentários: The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.

Vantagens:

Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront.

Desvantagens:

Not all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately [SENSITIVE CONTENT] is always happy to make changes for us.

TIX.com Review

Comentários: Very good, I like that I can call and get help any time!

Vantagens:

Ease of getting tickets to our customers and printing immediaately.

Desvantagens:

Sometimes my printer disconnects to the software.

Tix

Vantagens:

Tix makes events more successful than ever before, great event management tool, cloud based so integration and deployment seamless. Easy to use, has event management elements, various reports, access control. It is also possible to create a ticketing page if we are hosting a public event. I liked the built-in billing option. 24/7 support, lower price. Treasure trove integration is supported, Tix system easy to learn.

Desvantagens:

They don't think it's a very well known SW, they could work on promotion as it's a shame more people don't know it. I don't have anything to complain about.

Great ticket company and excellent customer service.

Comentários: PROS-
-24/7 support and customer service
-low fees
-free setup, no long tern contract or start up fees and no hidden fees
-offers a variety of options to help build business
-customers have chance to choose their own seats/tickets via real time seating chart on line
-easy and wonderful to work with, very accommodating and go above and beyond
-able to customize floor plans and seating options to fit arena with a variety of seating layouts
-offer general admission and reserved seating options
-able to offer options such as pre sale codes, discount codes, and surveys CONS- None, totally satisfied In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system. We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack. We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service. We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with.

A well layed-out system overall, with great potential.

Comentários: Pros: The system is mostly user friendly on the programming and purchase sides. The staff is helpful and friendly and provide a timely response to inquiries. They also provide a good turnaround time on new programming requests.
Cons: No longer have the ability to do seat swaps and re-open orders. This option is now only available if we provide the credit card processing. With Tix customer service not available after hours, when most events take place, this has created problems on show day. Requests: Kiosk-based software version for self-serve customer ticket purchase kiosks on day of show to reduce box office lines.

Love this program.

Vantagens:

Customizable for our events and being able to use program on site to sell tickets at the door or in our office.

Desvantagens:

Would like more ticket printer choices. Would also like reporting options to be a little more user friendly.

Tix is Fantastic for venues and restaurants

Comentários: [SENSITIVE CONTENT] makes our experience fantastic. She is always there to assist us and educate us.

Vantagens:

It is easy to navigate and links well with our websites, social media and POS

Desvantagens:

There is nothing we would recommend to change or alter at this time

Great customer service and support!

Comentários: The software itself is not something easy to learn on your own. There are a lot of minor but important steps that you have to really know when you are setting up an event prior to activating to the public. The menu selection, description, and navigation is not clear cut and I find myself jumping around to find things. There are also a lot of menu selections that can be consolidated. We are probably only using 15% of the functions that you offer and the rest are repetitive. I am a software developer myself so I have a slight idea on what I am talking about :) I want to commend on your customer service rep whose name is Iris. She knows her stuff quite well and she is very good with what she is doing. She is also an effective trainer! Good listener and very clear with her directions. I give her 10 stars!

Its a learning curve

Comentários: Although there are a lot of components to setting up ticket sales of multiple types, at multiple price points and with multiple distribution options, I wish the Tix system was a little more user friendly. I'm a reader and generally very adapt with new software and I struggled to navigate the system for the first time. I required a lot of customer support, which was excellent, its just a burden to ask 50 questions to accomplish one task. It might have been nice to see a tutorial video to lessen the excessive amount of hand holding for newbies. Now that I understand the system, it's a piece of cake, the beginning was rough. Our service rep was very helpful, thorough and attentive, I appreciate his help more than I can say!

I always get the answer and instruction that I need from a friendly staff.

Comentários: Simplicity of use, affordable price and consistent tech support.

Vantagens:

The software is straight forward in it's set up. To set up an event, one simply clicks through the pages inserting production information and then it's finished. If there are modification, that is easily done by clicking on "modify event". An instruction video along with tabs and menus walk one through the steps and tech support always has a real person available, not automation.

Desvantagens:

Our company is in North Carolina and Tix.com is in California. The time difference is the only issue, but even with that, there is an emergency number so support is always available.

Tix: Great service!

Comentários: Very happy with Tix. Our account manager, Steve, is incredibly helpful - and very patient. Our company has not had a comprehensive ticketing system before so it's been a steep learning curve. Steve has guided us step by step. He has helped us to tailor the system to our needs, and even has had his programmers customize elements.

This has made running a theater and selling tickets on-line so much easier!

Comentários: Tix has been a great addition to my business. I was searching for a company that would allow me to use my own credit card processing while still allowing me to have all the benefits of a ticketing software. Once I got the hang of the software it has been really easy to use and if I ever have a problem or issue I can call or e-mail my account rep and he helps me fix the situation. I have been extremely happy with this software and I really like the fact I can make adjustments or changes to a show or production on the fly with a computer or a smart phone.

We are extremely pleased with our Tix.com experience!

Comentários: This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner. It has cut down on the voicemail messages and return phone calls at our Box Office. Our patrons are delighted that they can easily access it and order tickets or renew their memberships at any time convenient for them without going through the Box Office. Whenever we have a question or need assistance, a quick phone call or email to Steve Moore at Tix.com is answered promptly. It is a pleasure dealing with Tix.com.

Customer service is stellar. We couldn't be happier

Vantagens:

Easy to use, navigate, personalize and access. Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

Desvantagens:

There's very little negative I can say about Tix. Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.

NaperVoice

Vantagens:

Many different reports available and able to customize for our needs.Great online support from manager: very prompt and efficient.

Desvantagens:

A bit of a steep learning curve for a new user, but a great deal of help is offered through tutorials and videos. Wonderful online support from our manager.

Great Customer Service!

Comentários: We have been using TIX, Inc. since 2006. Sergio and Robert worked diligently to set us up and to make adjustments to their product to meet our needs. Silvia is also excellent to work with and, as our organization is somewhat "out of the box", they all make our requests seem perfectly routine. The turn-around time is spot on. The program is rarely out of service and is frequently being improved. I have recommended this service to many other organizations and will continue to do so. Great job, TIX!

The Clermont Performing Arts Center is a multiple theater venue that operates fantastically with TIX

Comentários: The customer service has always been fantastic. The agent assigned to our account always goes above and beyond to ensure that our expectations are exceeded and in a timely manner. The operations of the program are very user friendly, but with any program there are always things that you as the customer would like to see improved. Though only being a customer for 6 months, team has worked with me to conquer any challenges I may have.

Dependable Technology and Great Customer Support

Comentários: I looked at many systems - some more flashy but as an experienced software executive I know that there is more than just flash when it comes to software. I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more. I have recommended the software to others who are equally as happy with the results!

Vantagens:

Cost, Support, Ease of use, dependability

Desvantagens:

Older User Interface